Lance was very helpful, and did everything he could to get us into a vehicle.
Paul has been providing outstanding customer service to me for years. I can always count on him to give me an honest assessment of what needs to be done with my vehicle and make sure everything is taken care of. I truly appreciate the time he takes to make sure I understand everything that is going on.
I am always impressed with the staff.
The Service Freddy gave was nothing short of AMAZING!!! THANK YOU for all that was done for us!!
This is the second vehicle I have purchased thru West Hills and will continue to purchase my vehicles thru this dealership. I also will refer friends and family to West Hills as they always have the customers best interest at heart. Thank you.
It was a pleasure working with Lance. No pressure and very helpful keeping me updated with the status of my car. I appreciate his professionalism.
It is always a pleasure to deal with Mr. Parker when I have my vehicles serviced. He always listens to my requests and suggests maintenance only if necessary and does not try to talk me into things I do not need. I look forward to my next visit with him and the team.
Cody Watts is an exceptional salesman. He illustrated enthusiasm and zeal, and his sales pitch for my Jeep Wrangler was unequivocal and polished. He took his time and made me believe he was out for my best interest; something I think is difficult for a car salesman to accomplish with a skeptical first-time buyer with nothing but negative information about car buying. I give him my highest recommendation for any future promotions to a more hospitality-oriented position in management. Thank you for what you do.
I recently purchased a Jeep Wrangler at West Hills through Dallas Howell Who I thought was a great guy and a great representative to West Hills and what you guys are about.
I wanted to reach out to West Hills and let you guys know about the 5K/10K I am running tomorrow called the "Free Them Fun Run To Stop Human Trafficking" Through Spirit 105.3 Radio Station, whom they are working through the world renown organization that transforms lives called "World Concern".
I have a Fund Raising website that you can visit which will explain all the details. I appreciate your time and consideration to help abolish human trafficking.
Very happy customer!
We found a car we were interested in online at this dealer. We made a phone call to ask about it and spoke with John Kielbasa. He was polite, professional, informative and receptive to us asking him to send us photos of the car via email since we live 400 miles away in Oregon. After viewing these photos, we called John back and told him we would like to secure the car so we could have time to travel and buy it. We described our trade in to Bret Underwood over the phone and we agreed on a price for the trade. Both John and Bret made our purchase easy and fun. John was very informative and thorough, treated us very well. Kevin handled our financial paperwork with professional confidence and made us feel comfortable by providing clear understandable choices of the financial transaction. It was obvious they all enjoy their jobs and we enjoyed our trip home in our new Dodge Charger. Your dealership is comfortable, and beautiful and offers nice things like a room to use wi-fi, a store, and free water and coffee. These are extras you just don't find at all dealerships. If we need another vehicle in the future, we would not look anywhere else but West Hills CJD. Thank you again.
Dave and Denise Baker
Dave, Paul and Irish are always so welcoming and courteous! Their professionalism and friendliness makes my drive from Suquamish worth it! As always a big thanks to Dallas for helping me choose my Dodge Nitro 3 years ago!
We were unable to meet the service and parts dept. because our purchase was way after regular business hours. Mel Blanton was EXCELLENT!!
Love my new car....it is AWESOME!!! Thank you.
Lance Roeske was great and truly helpful in getting a great deal during our car buying experience. We've never had a bad experience with West Hills CJD. Thank you.
Great service everything done as stated. Fantastic job!!! Could not ask for better service!!
Lance was a tremendous help to me and a great sales man. I truly appreciated his help.
Always a pleasure to do business with you.
Shawn Kelley sold us our Jeep and we could not have been more pleased. Will definitely recommend him and West Hills Chrysler Jeep Dodge to our friends.
We have already enjoyed your service department as they have serviced our presently owned Jeep for the past nine or more years. We were very pleased with our experience with our purchase. Thanks for making it such a pleasurable experience. We really appreciate that Lance was NEVER pushy or demanding. Such a difference in our past car purchases. Thanks again.
David and Bonnie Haden
Thanks for the service and the car wash. See you in a few months.
Thank you very much Mr. David for the job well done!
When I brought my car in the service I needed was completed so I was able to get to work on time that day. I will be looking forward to working with Mr Housden when I need any service in the future on my Toyota.
You have a young gentleman that greeted me promptly. He is very professional and pleasant. Keep up the great work.
As usual you provided outstanding service.
William Hollan III
Service and parts dept. was not open. However we were showed where they are located and where to go when service is needed. It was a pleasure to do business with Lance. He was very relaxed, informative and answered all of our questions.
I am very satistified with the services I have recieved from Chrysler all these years. thank you all.
Great service and Irish was extremely helpfull. Thank you.
I have to say that working with Freddy was a great experience! I went in not knowing really what I wanted but with some ideas as to what I needed it to seat and so on, but I have to say I like it when I can look and not feel pressured. He was very knowledgeable and knew what he was doing! I also had a friend that bought a car from him that I found out after the fact but I would buy cars from him anyway. Great guy!
I wanted to compliment two employees of West Hills Chrysler. One of them is David Crawford. David made sure my folding third row seats on my 2010 Chrysler Town and Country were finally repaired after bringing my vehicle in to your business numerous time. (The first time was in May 2010 when the vehicle was only four months old). He arranged for me to have a rental car at no charge while the repairs were being done. He called me and kept me informed of the progress of the repairs during this time. The other employee is Paul Long. He arranged for me to have the power rear hatch on my van repaired for only $100.00 after the warranty had expired by two months. He ordered a part and kept me informed on the progress - the repair was done quickly. By paying only $100.00, this saved me considerable money. All of the employees at your business are friendly and professional
Shawn is excellent.
I really appreciate all the people who work at the West Hills CJD. You have always been so very nice, and as helpful as possible. Your service department is customer oriented and always does its best to do right by the customers. I enjoyed your car salesman Cody Watts. My husband and I KNOW he did the very best for us he could and certainly got a terrific deal! We will be returning in the future when a new car is wanted, and are happy to recommend your dealership to our friends and family. Thank you very much, sincerely.
Just want to thank Dave Crawford for teaming with me to keep my Jeep functioning properly.
I would like to again thank Amelia and Chad for not giving up on me and finding me a vehicle that fit my needs. I would recommend your dealership to all my friends and family. I actually would be interested in joining your team as a salesman. You guys are top notch.
Chad Bass was a complete professional and wonderful to work with. If you had a choice to promote someone who has what it takes to get the job done while keeping the customer's specific wants and desires in mind, he's your guy! I will definitely keep West Hills and Haselwood Auto Group in mind if I come into the market in the future. Thanks for Everything!!!
FTC(SS) Tony DeWald, USN
My daughter appreciated getting her vehicle washed. Thank you!
I recently purchased a 2013 Jeep Compass from West Hill Chrysler Jeep. When I purchased the Jeep, I ordered a backup camera which was installed by replacing my rear view mirror. This made me lose three features....my phone accessible by touch screen, auto dimming rearview mirror, and automatic temperature control. Also, my car has a DVD player which cannot be viewed while driving (it's located in the front). I was not informed it would not operate while underway (I do, however, understand why). My expectations were for my grandchildren to be able to watch a DVD when I haul them around. Because of the above issues, I was not a happy person.
Mr. Howard Foster took my issues to heart and took great care of me. He had my original rear view mirror reinstalled, thus giving me back options I wanted. My back up camera is now viewed through the touch screen (which is GREAT!). Also, he installed rear seat DVD players (my grandkids are ecstatic) and I am so very happy. These options were important to me. Mr. Foster made things right for me. I now have the car and options I want and am extremely happy!
I have spread the word about how great West Hills Chrysler Jeep is and how wonderful it is to be listened to and how my issues were resolved. Mr. Foster was a true professional, he kept his composure when I lost mine. He told me he would take care of me and he did exactly that! It is people like him that make a great dealership. I can't say enough good things about him and how he resolved my issues. He truly knows how to put the 'customer' in customer service.
Please extend my thanks to Mr. Foster and I look forward to many years of service for my new Jeep at your dealership.
My wife and I recently purchased a 2013 Chrysler Town & Country from West Hills. The sales associate we had the pleasure of making the purchase with is Mr. Chad Bass. I want to take a few moments of your time to let you know we are very pleased with your sales staff, with our purchase and most important, the after sales support we received from West Hills. This is not only with the sales part, but also the service department. As you see these individuals, please make sure to tell them thank you.
Mike and Dianne Donovan
This was agreat experience as and everything was done on time as promised thanks for the great service.
West Hills always aims to please the customer.
Paul was as always professional and courteous. He listened to my request and got my van is for service quickly. He needed to order a couple of parts to be installed next week, then gave me the estimate for cost and time. I have been coming here for about 5 years now, and have always been very satisfied with the staff and results. Thanks for a great dealership!
Front desk guy (Tony) was very good! Nice and honest! Thank you.
Very wonderful experience! I have been looking for a car for almost a year now and you all truly made me a great deal. Chad Bass is a wonderful man to work with! Making sure all my needs were taken into consideration!
Everyone I talked to at the dealership seemed to be happy, cheerful and respectful.
Freddie did a great job making sure everyone was on the same page and comfortable with what was being discussed. A huge thanks to everyone that made my first purchase of a new car a walk in the park.
Chad Bass was an excellent gentleman to work with. The whole car buying experience was phenomenal. He took care of us from the moment we step through the door and made us feel comfortable. He went above and beyond on multiple occasions to ensure my wife and I were happy and we got exactly want we wanted. I have bought a few cars over the years and this by far was the most enjoyable event. I will not buy from another dealership let alone a different person. Thank you Chad and I wish you all the best.
Tyson & Desiree Marsh
I want to tell you folks, that Freddy is one of the finest car salesman I have ever worked with over my many years of buying used and new cars. He was very precise and detailed in completing our new car request. I highly recommend he be given some source of appreciation by the dealership, which he solely deserves. This kind of service/business gives me the opportunity to promote your fine dealership. Great cutomer service always brings the customer back. I was a service writer in the car business myself a few years and know how important it is.
Again thanks gentlemen. Hope you have a great day and looking forward in receiving our new 2014 Grand Cherokee Limited 4x4.
Hi , I just wanted to email you and let you know how grateful I am for all your help. Thank you for making things work & getting me in a safer more reliable vehicle. And I want you to know why I went the routes that I did, when it comes to my daughters safety I won't settle for anything but the best for her & that is why I'm so thankful that you helped make it better! I hope you have a great weekend and thank you again!
Tony at the service counter in bremerton is the best! I drove up for oil change he happened to have been standing there, and said to me, "Yolanda (he remembered my name) we were waiting for you to get here, let me get you taken care of." As we both laughed. He has such a great sense of personality and his manners are awesome! His knowledge is wonderful and puts me at ease throughout all my service needs knowing he will take care of my car. He is the best!
I was very pleased with the service I received. Howard was very pleasant to deal with and made sure everything was taken care of!
Howard was great, went above and beyond in my opinion. Showed me a feature, that I never knew about. And I had a scratch in my paint. Point me in the right direction to get it repaired. GREAT CUSTOMER SERVICE !!!!!!!
West Hills Chrysler Jeep Dodge Ram is always a great place each time we come to get our vehicles serviced. Your staff is always wonderful and very helpful. Thank you Tony Parker for helping us with our oil change and tire rotation yesterday (Saturday 9 March 2013). We always enjoy chatting with you and you always do a great job assisting customers. Thanks again and keep up the good work. Keep smiling. Have a nice day!
Aprides and Bryan Kupyar
Mel did an excellent job turning around a horrible experience (with what's going on with our 2011 Grand Caravans "issues") into a wonderful car-buying experience! At the rate we're buying new cars in my family, I'll be seeing Mel in about 2 years LOL!!!
I purchased a new Ram truck last week. This is my second Ram truck in one year and have enjoyed both of them. Shawn did both deals for us and its always a pleasure to deal with him as a professional.
In using your facility in the past year with bringing our other truck in for maintenance, we have also noticed the customer care given us from when we walk in the door and when we leave, this is exceptional for it keeps us coming back.
Thomas Kim is also a joy to work with, even though I know his family, Thomas amazes me with how he keeps all the paper work organized and explains everything in detail which makes the final deal all come together.
My wife and I appreciate how we are treated and how everything is handled from the moment we arrive, I see no reason to ever visit another dealership. We are very happy and now after this purchase feel like part of the Dodge family.
Richard and Christine Sollom
Thank you for the great service offer. Have been remiss in tending to the needs of my vehicle. Will see you soon.
Freddy worked very hard to meet my needs. I was very impressed at his knowledge of the different models that were available, and the differences in them and how they work. He focused on what he knew I could afford, and was very pleasant/professional.
Howard was really great communicating with me through the time my car was being serviced. I was very satisfied with my car's recent service. Thank You!
Great communication, everyone was very nice and helpful. Thanks!
Very good service.
The service I received was very professional. Irish was well organized and educated me on what needed to be done with my car now and in the future. He was friendly and polite.
Helen Kuchera Littler
Outstanding service and professionalism!
This was actually one of the best service experiences I have had. Normally the service is above average, but this time it exceeded that.
Great job by service team!!!
The staff is excellent.
Irish was very helpful.
Great customer service.
David made my experience great. Every time I bring my vehicle in for service, he is the one I want to work with! I would also like to thank him for recommending and setting up a courtesy ride. It allowed me to go home and spend time with my family. Thank you again.
Thank you Howard for your help!!
I was very happy with this trip to get my rig in. I was well taken care of and done fast...
Our Sales Associate, Chad Bass, as well as his support team, was up against quite a challenge when my husband and I visited the dealership yesterday. We had a long list of wants and a firm bottom-line. Chad and the team worked hard to get us a great deal, and my husband and I were thrilled when we walked away with exactly what we were looking for, and within our budget! The atmosphere was inviting and family-friendly. Having a place for our two small children to play while we finished the paperwork helped us have a stress-free experience. They also offered us very competitive financing, excellent warranties and great service packages. We are grateful to have had the experience with West Hills Chrysler, Jeep, and Dodge; we will be coming back in the future and we will be sending our friends. Thank you!
Always a pleasure.
Howard Foster was great and took care of my problems. He was courteous and friendly and explained all problems to me in enough detail so I could understand what was wrong and what would be required to fix it. Everything was repaired to my satisfaction. I will definitely visit again if I have any other problems. They even went above and beyond by washing my Jeep for free. Scheduling the appointment was also easy and was able to be done around my busy schedule which is much appreciated. Kudos to your whole service team, mechanics, and parts department.
Paul Long is always a pleasure to work with. He ensures that all of my needs are taken care of and a definite asset to your service team! Keep up the good work!
Howard's customer service and explanation of what maintenance was required were outstanding.
Generally a great experience. Very friendly folks, good deals, GREAT TRUCK!
The team was great in all aspects of the service that was provided. I will continue to come back for service from your store.
Your staff goes above and beyond my expectations. I once read that customer satisfaction is not a department. It's an attitude, an atmosphere, a culture and a way of doing business. I feel like that's your company's approach.
This is the second time Tyson has assisted me with purchasing a vehicle, and again I am continually impressed with his outstanding level of customer service. After discussing what I was looking for in regards to a vehicle and my financial concerns and requests Tyson had a vehicle immediately ready for me to test drive. I was extremely impressed with his knowledge of the vehicles in my price range and appreciated that his recommendations were exactly what I was looking for. The entire experience was extremely relaxing and overall enjoyable which is something that I hold in high regard considering some financial limitations I was under. At the end of the day, I was able to purchase a vehicle that I felt confident would meet my needs, and make for a sound investment. I have and will continue to recommend both West Hills Dealership and Tyson to my family and friends in the future as the customer service is impeccable! From my family to yours- thank you Tyson.
We purchased a new Chrysler Town and Country on Tuesday from Tyson Stanley. We had no idea that we would be buying a new car on Tuesday!! We had not shopped for a car or checked the internet or looked at other lots. We came in to sell our Chrysler 300 which we loved, but my husband is no longer driving so we do not need 2 cars. Our other car is a 2000 Toyota Sienna. Tyson was wonderful to work with. He gave us a price for our car and we could have taken the money and left, but just for fun we decided to look at a couple of vans that would be newer than mine. There was absolutely no pressure which I really appreciated. After driving 2 different vans, and Tyson listening to us, he said "I am going to bring you another car to test and I am going to surprise you and not tell you what it is". He brought over the beautiful Champaign colored Town and Country and we were smitten!! We love the car and are happy with the deal. Tyson was very helpful in showing us all the gadgets and how they work. We thoroughly enjoyed our experience with Tyson Stanley.
Carolyn and Ken Lawrence
I was very happy with the service.
Great service - as always!
Excellent service, thanks very much.
This is the only place I take to get my car serviced. Amazing customer service!
The service was great. Good Job.
Just a note to say how happy my wife (DeAmbra) and I were with the whole shopping and buying experience we had last Sunday. Chad Bass was great to work with, as was everyone else involved with our financing! We love our new truck and will be recommending your dealership to friends and family. Thanks again for the great deal!
Richard and DeAmbra Donecker
I am writing to you because of the new advisor you've recently hired, Tony Parker. I wanted you to know that he is one of the finest people I have had the privilege to interact with in any of the many service departments I have visited in my 58 plus years of life. I look forward to bringing my truck in for service just to see him again. You really have a great employee in this young man and you can quote me. He's very considerate, efficient and helpful in every way. Thanks for hiring him. It makes other experiences become a long faded memory as I only feel like we'll get the best service with you folks with such good support like this young man gives.
I really appreciate working with Tony and the service dept these days. Thanks for taking such good care of me. I look forward to the next visit.
Freddy Goret was more than helpful. He is a true Professional. I will highly recommend him to anybody who wants to buy a vehicle at your dealership. I had a true experience at your store and the friendly staff is AWESOME !!!!! Looking forward to seeing you again. Thanks.
Tony was awesome! Very friendly and patient.
Service was great as always....
The experience I had was very professional. Personnel in the service department were extremely helpful. The extra effort they took to have my car washed was a really nice surprise.
Great service---Paul Long is the best----
As always, Paul was great to work with; he took the time to explain each of the issues requiring service, the estimated cost, and the time it would take to complete the repairs. Paul greeted me both times as I entered the Service Department even though there were several people ahead of me, he let me know that he was aware I was there and he would take care of me shortly. Thank you!
This email is being written in regard to one of your sales associates, Tyson Stanley. We purchased a new 2013 Jeep Grand Cherokee at year end, and I couldn't be happier with professionalism that Tyson demonstrated during the entire transaction. Tyson presents himself with a very business like and professional manner. The negotiation process was very straight forward, and there was none of the usual "new car buying hassle". Tyson kept us informed during the process of getting the car from another dealership, and arranged the delivery process that went very smoothly. It is my belief that Tyson is a very valuable member of the West Hills sales team, and think the customers really appreciate his professional manner. He certainly has earned our business in the future.
John and Marlene Main
Last time I was there, I made a written comment about the TV programming in the waiting area. It was PROMPTLY responded to and upgraded. I spent almost an hour waiting for my vehicle to be finished (not the fault of service) and didn't see anything repeated during that time. THANK YOU. It really makes a difference.
I would like to thank the West Hills Team for job well done and keep up the outstanding service.
Great service....fantastic customer service.
Great service from Mr. Long.
Charles Crandall, Jr.
Just bought a Jeep yesterday from salesman Mel and had an excellent experience. I am definitely NOT the easiest customer. I visited him at the Jeep dealership three times, visited another, spoke with three others on the phone, researched vehicles and prices online, and had my laptop at the dealership to help me negotiate a fair price using a car buyers' website. Also took care of my own financing/payment. Through all of this, Mel was patient, respectful of the way I wanted to approach the research and purchase of a vehicle and excellent in making sure he understood what I was looking for in a vehicle. He even suggested a vehicle I hadn't considered, and it ended up being #2 on my list. He also lined up my top three vehicles in a row in the parking lot (this meant getting one from another West Hills dealership) so I could compare all three side-by-side. This was extremely helpful to me. I was happy to use some service reward points earned over the years at the Honda dealership and took advantage of a special free service plan offered during the holidays and get a manufacturer rebate on top of the fair price negotiated. Then, the finance rep, Ron, spared me to rigamarole of talking about all the add-ons they usually try to sell, and we ended up buring only one. I highly recommend Mel if you are looking for a kind, respectful, non-pressuring, and helpful salesperson.
Tyson Stanley was very professional in all our dealings.
From our point of view, Chad was one of the best salesman we came across. After being thru 3 dealers prior he never made us feel uncomfortable, fullfilled our needs and met our expectations. Chad went above and beyond and we will highly recommend him to future consumers. Thanks for a job well done Chad!!
If cars could speak to Dave Crawford, they would thank him.
Just like to say Paul Long is a excellent service provider always does a great job.
One of the best experience we've had after having bought ten vehicles now, thanks!
A special thanks to Dallas Howell (our salesman), Cody Edwards (manager) & Kevin (in Finance) who worked up a fantastic deal with our recent purchase of a 2013 Chrysler 300C. This was our 4th vehicle purchased and the 3rd vehicle purchased this year. Everyone is so welcoming, helpful and friendly at West Hills. This is why we have continued our business at this dealership. In addition, we feel very confident in the service department to maintain our vehicles properly. David Crawford, Asst. Service Manage has always handled everything for us to our satisfaction. Thank you to all of the employees at West Hills for making West Hills an outstanding dealership.
Dale & Nancy Froh
Paul's a good guy and patient.
Tyson Stanley in particular and the staff of the dealership in general were especially professional, courteous, customer-focused and presented a fair and reasonable purchase/trade-in proposition. Both my wife and I were impressed enough to not even operate with our typical 24 hr cooling off period before making a major purchase decision. Communicated the latter to our Costco contact and highly recommended Tyson and the dealership. We expect the car pick-up and on-going service relationship to be outstanding.
Lou and Judy Foritano
I had very specific requirements and ask for a no-nonsense day (while I worked). Dallas could not have been more accommodating -- he worked around my schedule, and as requested , did not try to sell me -- up sell me. A very pleasant and efficient transaction. Kudos to Dallas.
Irish was very helpful with the work being done and taking care of our needs. Your whole staff handled our needs very professionally.
Amelia is great and the rest of the staff is always there to help, no just wanting to take delivery of our new car!
Had the oil changed this fall. Also bought a new Dodge truck at your other dealership a year ago. As always, your service crew is top knotch.
They all were very courteous. We also got to visit a few minutes with Shawn Kelley who sold us the Jeep, which was also nice. the service department had our jeep ready before promised time complete with a wash. It needed vacumed out which they also did to our delight. Very good service.
Scheduled service was quick, complete, and included a check of the car. Paul was courteous and efficient.
Tony was a true professional. Excellent customer service.
As always Paul Long was helpful, courteous, and knowledgeable. He is the only one I will deal with from now on! Excellent customer service.
As usual, very satisfied.
Speedy service (I didn't have an appointment). Expert service and they even gave my truck a bath! Thanks, great job.
Rashad was an excellent salesman and answered all our questions tboroughly and made our purchase a very good experience.
Service department was great. Thank you for the great service.
Paul Long kept me well informed of all work need to correct our concerns! The total bill came within the quote that Paul had discussed with me. No surprises! Awesome job!
I was very pleased with the service and the prompt attention to my questions. :-)
I bought an '01 Dakota for my son a couple weeks ago. You may remember the hard cover on the bed needed to a clear coat repair and the A/C compressor was making noise.
Just wanted to say thanks for going the extra mile on the hard cover. The plan was to have your touch up service handle it, but you went ahead and completely refinished it instead. It looks terrific!
The rest of the truck looks terrific, too! My son is ecstatic. Thanks again for being so helpful.
My Service Advisor was very helpful! I always enjoy coming to him to get work done on my car.
Thanks so much for taking good care of us!
We have known Dallas for years, he is a friend of our son. My husband has been "working" with Dallas for a couple of years, just waiting for the right deal, and the right time to purchase our new truck. Finally, we found "the" truck, and Dallas made everything else come together. The numbers work, the truck is exactly (and then some) what my husband wanted. We are very pleased with our purchase, and feel confident that Dallas got us the best deal possible. We trust him, and know that he is an honest person, and that is a benefit for you and your dealership. We are very excited to start using our new truck, and be able to benefit from all of the "bells and whistles" that we never dreamt we would have. Thank you, and please give our appreciation to Dallas for his help, and Kevin for his help with the financial portion. Sincerely, Steve and Nancy Carver (p.s. though we weren't introduced to the parts or service, we already know where they are at in the store, etc)
I WOULD LIKE TO THANK CHAD AND AMELIA FOR GREAT CUSOMER CARE AND FRIENDLY SERVICE. I WOULD RECOMMEND THEM TO ALL MY FRIENDS FOR A GREAT VEHICLE PURCHASE AND EXPERIENCE. THEY ARE WHAT A SALESPERSON SHOULD BE! THANK YOU.
Thanks for taking care of my truck as promised to get it done while i was waiting and outstanding customer service.
Please take note that assistant service manager Tony Parker is by far the best in our book. He is knowledgeable, helpful and kind. He is the only reason we use the services here.
Jose and Jamie Husband
Would like to say the service team was great. They listen to my concerns and needs, and delivered a great service to my car. Thank you for great job you do.
I am appreciative of the Dealership when it comes to care my vehicle while in the facility. Paul Young was my contact this day for my vehicles appointment. I have no complaint concerns with anyone working at West Hills when it comes to my vehicles care, and customer care. Paul Young is professional, most efficient, helpful, and always shows the same customer care for 'each' person that he has contact with in his department. Thank you Mr. Young for the professional care you give each of us coming in for service on our vehicles. You are appreciated!
Ready quicker that I thought vechicle would be; Tony and technicians were OUTSTANDING!!!
I have received awesome service from this business numerous times and Mr Parker has a great personality paired with excellent professional behavior each time!
You were done with my truck much faster than I anticipated. Thank you and kudos to the service department.
Chad was a wonderfully kind sales associate!
Everything was done as promised. Excellent place.to bring my car. Top grade!
The issue that made the final cost more than the estimate, was that my vehicle takes more oil in the engine than was offered on the oil change coupon. NO PROBLEM! GREAT WORK AND MY VEHICLE WAS WASHED PRIOR TO RETURN. SUPER SERVICE. THANKS
You guys are great! I just posted a very favorable review on Edmunds.com. Thanks again!
The visit was for service of my Jeep and as usual the service staff did a great quick and thorough job. I will continue to have my vehicle serviced here.
Frank, Rashad, and Ron made my purchase very easy and stress free. Excellent service.
You all do a GREAT job, thank you very much.
I would just like to say, that I was very pleased that Frank Jeffers wasn't one of those pushy type salesman. He didn't come running out the minute we pulled on the lot. He was very pleasant and courteous. I would definately buy another vehicle from him. Thank you for everything and I love my new Avenger.
Amelia Reisman was a pleasure to do business with. She knows a lot about cars and took lots of time to give us an orientation to our new Durango Citadel. This is the 2nd truck we have purchased from Amelia in two years. We think she is a great representative for your dealership. One day, she will probably be the Sales Manager. She's that good!
Tyson Stanley was great. He made us very comfortable and was very educated on the vehicles we looked at. We may need another vehicle within the next year and will definetly be back to see him.
Oil change was completed sooner then promised. Thanks!
I have always been very pleased with the service provided by Irish Housden.
I just wanted everyone esp mel to know that this was the very best buying experience for a vehicle that we have ever experienced, he took his time to really understand what our needs were, very patient and bent over backwards to help us find the right vehicle for us, this was A+++ service from start to finish including the financial office. Thank you for such good people.
Vickie and Ray Ramirez
Very comfortable place to hangout.
Good visit. Keep up the good work.
William Hollan III
Great Job! and service was done fast. Thanks!
Mr. Dave Crawford always provides the BEST service and communication about needed repairs on all 3 Jeeps we own. He makes sure we know exactly what is being repaired and I am glad he is our service point of contact. He always makes and takes time to explain the repairs and what might be needed in the future--- in other words he's on the ball!
Tony Parker did a great job for me and was a pleasure to deal with.
Great job on the wash.
Dave is the best!
Friendly & knowledgable. Good customer service, car always clean when I pick it up.
I took my Jeep Grand Cherokee to West Hills Chrysler Jeep Dodge Ram for a routine oil and filter change. Anthony Parker, my service writer, conducted an inspection of my vehicle prior to service write-up. He asked me to accompany him. He popped the hood. In the ten years I've been coming here for vehicle service, that never happened before. He tested the brake fluid resevoir. The test instrument indicated red. NOT good. He showed me that the brake fluid was "thin and watery". He highly recommended a brake fluid flush. I asked if I could get it done while I was already there so as to avoid another appointment and inconvenience. West Hills stepped up and said YES. If this more comprehensive pre-inspection prior to service write-up is a relatively new service philosophy, I applaud it. It's great. I was impressed. That's why I have partnered for more than ten years with the West Hills Jeep professionals to help me maintain my Jeep Grand Cherokee. I purchased my Jeep in February 2002 from you when you were Premier Chrysler Jeep. It's never occured to me to take my Jeep anywhere else. With sincere thanks.
I like a good, fair, and honest deal, and I feel I got just that in dealing with Dallas and your dealership.
Tony did another great job.
Came in for my oil change.....friendly prompt service as always! I am a satisfied customer! Thank you!
Just fabulous service...as usual.
Appreciate doing business with West Hills. I never thought that a dealership could compete against car maintenance from a non-dealership auto repair place. Thank You for your quality of workmanship and expertise and competiveness.
Anthony Parker was friendly and professional. He explained my service contract in lay man's terms which was appreciated immensely. An absolute pleasure to deal with. Thanks Anthony!
Always great service!
The service was simply terrific and I would strongly recommend that any new vehicle buyer purchase the extended warranty and would be most happy to provide a testimonial. Thank you for taking care of our Jeep - it's running better than new! All out best!
Tony Parker is extremely efficient and pleasant. You should be glad to have such a great asset to your team!
Shawn Kelly really did a good job through the whole process even came in during his day off to close the deal.
Shawn earned my business. He is well informed about automobile features. He listened and responded to my vehicle needs & was forthcoming with educating me (when I asked).
Thanks Paul. Sean and I appreciate your attention our vehicles service needs.
Irish went out of his way to take care of the details during my visit. He even got some tools and adjusted the rear door on our Jeep. First class service. Thanks.
Daniel A Fischer
David was very helpful as he fit me in to investigate and identify what was causing a weird noise from my Sprinter.
I was very pleased with the service I received and was especially happy that I wasn't given the high pressure sales pitch.
I purchased my car from the Auburn dealership and was religious about driving the distance just to go there. I really enjoyed the change to your location and I will never waste my time or money at the Auburn location again.... You guys were great!
Thanks again to Paul Long..Great job!!!!
The charges were more then anticipated. I talked with the service person and he corrected everything and was very helpful.
Very impressive facility. Very friendly staff. Thank you.
Our sincere thanks to Dallas who made sure our recent purchase of the new Dodge Ram 1500 truck went so smoothly. Dallas was so helpful in making sure we came to an agreement on a final purchase price on this new truck. Also, he is so knowledgeable on every aspect of this truck. Dallas spent as much time with us as we needed to be sure we knew all of the operations of the truck before we took possession of it. Because of his help, we felt very comfortable driving back to Port Angeles in our new vehicle. Thank you for a very good experience with this purchase. Also, a very special thanks to Kevin who made sure we got the best possible terms for our new purchase. We loved his creative financing help to make sure our there was no hardships with our loan. Kevin can work magic. Also, we loved his no-rush friendly manner in handling our loan process. A big thank you to Cody, Sales Manager, who assisted our final sale. We will be back again to West Hills when we plan to purchase another vehicle.
Mr. Housden represents you company extremly will and is outstanding to work with. He makes sure you completely understand your repairs and the costs associated with the work to be preformed. I feel very comfortable dealing with Irish and believe that he has the customers best interest in mind when making recommendations for work to be done. If you have any problems with the repairs after they are complete he will make sure our concerns are address and you walk away satisfied with the final product. Thank you Irish!
Great service team at West Hills Chrysler Jeep Dodge!
Pleasant courteous staff; friendly surroundings. I appreciated the chance to actually see parts needing replacement before the work was started.
I have purchased over 20 cars in the last 20 years and I can say that Shawn Kelly has been one of the best of all of the salesmen I've dealt with. Always honest and positive, it was a pleasure dealing with him.
Great dealership! I always feel like i am top priority when I take my Durango there. Keep up the great customer services!
I got the car of my dreams that I didn't think I could ever get. Thank you.
Frank was wonderful. He listened to our requirements and found us a vehicle that met our needs.
Paul Long was agreat help. Thanks.
Mr. Parker was the best experience so far since coming to West Hills CJD. He was courteous and addressed all my concerns promply. I just hope all my future visits are just as good.
Great service again! Thanks.
This was a regular service, tire rotation, and inspection. It was quick, reasonably priced, and an enjoyable experience. Nobody knows my Jeep better than Jeep.
Mel was a wonderful Jeep representative, he was very patient, knowledgeable and has an all around very pleasant experience. He was not pushy, obnoxious or any of the stereotypical qualities of a car salesman. Quite the opposite, kind, patient, courteous and again, he made my mother and I feel very comfortable. Thank you!
As usual, the team in the service department were above all professional and my service was completed in a timely manner. Everyone is always friendly, pleasant and courteous;and they all seem to be enjoying their jobs. Thank you again for another for another great experience.
Shawn Kelley did a great job of handling this sale. I was a walk in no appointment and he scrambled to insure that the perfect car/fit was made. This is my 2nd Jeep from the West Hills family and my 5th in a row . . Thanks again.
Excellent service and personel.Quite satisfied.
Amelia is a great person to work with. She listened to what I wanted and presented me with the choices she found and let me make up my mind--she gave me a price that I felt was as good or better as I could have gotten any where else. right now I am very happy iwth my purchase.
Great job by everyone to get us the numbers we needed to get into this truck. It is the truck that I've been wanting for a long time now. Thanks to all...
I purchased my Wrangler Sahara less than 2 years ago. There's a thing going on with Wrangler drivers in No Kitsap and perhaps elsewhere that's fun. We either give the "V" sign or a little wave through our windshields when passing another Wrangler going in the opposite direction. Everyone's doing it. Other Jeeps do not count; just applies to Wranglers. It's so much fun!
Our Salesman Chad, was very awesome, everything he told us he came through with, possibly in the future, we will be back to see him. Excellent Service! Thank you Chad!
Very enjoyable, that's why I travel from Seattle for my car service!
Very happy with your service. Will use in the future.
Dallas is awesome, Kevin is great.
Thank you for all your fast service for our new Dodge Ram truck.
Roy and Jenifer Watson
I truly enjoyed working with David! He was professional yet cordial...a winning combination. He inspired trust in his assessment of my service needs and, as a female consumer I truly appreciated that. Be assured, I will return - and hopefully be met by David again!!!
Paul is my go-to guy when I need some thing done right. I never have to wonder if I will receive the professional and courteous service everyone expects. Thanks again for a great service experience!!
Dave was great to work with extremely professional. Based on my experience with Dave and the service department I will definitely be a return customer. My clutch was repiace a few years avgo by an outside repair shop and never worked correctly, Dave and your team made it right as rain. Keep up the great work! A very satisfied customer.....
Tony was the service tech I worked with and he was very helpful and took the time to make sure I understood all of the repairs.
I like coming here. There is no other place I will take my vehicle to get serviced.
Another fine job Mr. Long. Thank you so much for taking care of my wifes car.
Very happy with service. I believe the person I worked with was Tony Parker. Very nice fellow. I only had an oil change but was treated very well. Even had my truck washed. Just got back from a two week camping trip to Yellowstone and the truck was trashed. I got the truck back looking brand new. Thanks.
Thanks David for the great customer service.
John Kielbasa was excellent to work with during the entire process. He was polite, knowledgeable, energetic, and attentive.
West Hills Jeep is the place to go for all your transportation needs!! I was given the most favorable terms and figures as possible and am now the proud owner of an amazing amphibious off-road machine: The 2012 Jeep Wrangler Rubicon. Thanks again to all who helped make this dream a reality!!
Great customers service....
Mel Blanton was my salesman and he was very helpful in getting me what I wanted, I am very satisfied with the service I was given. They didn't have the car I wanted in the lot but they found one and got it to me the very next day. It feels great to have purchased my first brand new car from a dealership I enjoyed doing business with so much, easy and fast I loved it and I look forward to buying my next car here.
Freddy and Dallas were great!
Always very friendly.
I really enjoyed working with David Crawford. Very professional
As always we enjoy the great service that we recieve form your dealership. And our car is always cleaner when we leave than when we came in. Thanks.
Amelia was a total pleasure to work with and very understanding and patient. Ron was very nice and explained all of my financing in detail to me and fun to work with. I would definitely recommend West Hills Chrysler, Jeep, and Dodge to any of my friends looking to buy a car! You all made my car buying experience easy and enjoyable!
We have always returned back to Paul Long regarding having the Jeep service. We have found him not only easy to deal with, but knowledgable about the work needed to be done and honest. Appreciate the fact that if the service mechanics find a problem or if there is a delay, he is prompt with calling and letting us know, along with any changes in the estimate. We will continue to go back to West Hills with the Jeep and go to Paul as the service advisor.
I really appreciate the professionalism of Paul Long, he not only is concerned about my vehicles but about how I feel about the service. As we would say in the Navy "Brovo Zulu" Paul.
Best car buyer experience-professional and personable-made the decision that much easier-thanks!
Paul is a pleasure to deal with and a definite asset to your service team! I look forward to dealing with him in the future!
Received a great deal on a really nice truck. Tyson Stanley and Amelia Reisman were great to work with.
The service ws great. Thank you.
3.5 years ago we purchased our 2007 Jeep Commander from West Hills Chrysler Jeep Dodge... it was a very good experience. We did check other dealers and vehicles before settling on the 2012 Durango we chose. Our salesman Freddy was friendly and courteous. Definitely would recommend West Hills in the future.
As always the staff is wonderful!
Thanks for great experience for the second time of buying a car from West Hills Honda.
Irish H. handled my appointment and took card of everything. He did a great job. I'll be back.
Friendly, HELPFUL employees :) -Thank you for that on my last, and previous Services. :)
Very courteous and professional service.
Just want to let you know how much we appreciate Dave's customer service. He was very helpful with our questions and communicated with us through the whole repair process. Wish more people had his great attitude! :)
I explained to Paul Long that another shop had charged me for repairs they did not complete or had made worse. The shop claimed they were ASE certified and the mechanic working on my truck only to find out he wasn't. Paul introduced me to Glenn and he had my A/C repaired but the other shop had messed something else up that didn't show up initially. Glenn jumped back into the truck and had the A/C running and it sure is cold and I'll continue to bring my RAM in for service with Paul & Glenn. Thank's again to Paul & Glenn.
David C was extremely helpful.
"Irish" our customer service technician was the nicest we have dealt with since we have started coming to your facility for maintenance on our vehicles.
The service advisor was very courteous and explained all that was wrong with my car. I am pleased with the service. Thank you!
Mel Blanton was a really good sales man. I have used him at least 2 times and was excellent both times. ~~Great experience~~ Will do it again!!!
I would like to say that the personal that you have their are truly professional and very well thoughtful thank you for everything specially Amelia, you're a God-send.
Great service, nice guys.
Greg Hulse was courteous and very professional. The additional cost was an alignment which had not been mentioned on the original quote that we received some time ago. In retrospect however, an alignment makes perfect sense following a tire rod replacement. Your Service Advisors and other personnel exhibit a level of customer service that is becoming hard to find these days.
The service was superb. David was very kind and prompt. I was using Jiffy but this was my second time getting my car serviced here and I from now on this is where I will come to get service done. Thank you David and to your fellow workers as well for doing such a wonderful job.
Greg Hulse was an excellent customer service rep.
I love the ability to schedule my maintenance needs on line! Plus, Greg was very professional, courteous and answered all my questions in a timely manner. This is the reason I prefer to bring my Jeeps to West Hills vs other Jeep dealers for service.
Always great service.
John, Frank, and Tom were extremely helpful in me purchasing my Jeep. I got the best deal I could possibly imagine and an awesome deal on my maintenance care package. I plan on referring everyone to the dealership. Great service.
Thank you, everyone was great as usual. Have a great summer....
Chad Bass was very professional and courteous at all times. Couldn't have asked for a better salesperson. He truly had my best interest at heart.
I am very pleased with the help of Paul Long, the service dept. and my Dodge Challenger.
Dallas was excellent.
Enjoyed dealing with Paul Long and expect to use West Hills for service in the future.
Irish was very pleasant to work with.
Great service as always
MOST EXELLENT EXPERIENCE DUDE'S!! Seriously though we went on line and that was all it took to get what we were looking for. Don Jones gave us a quick reply to our inquiry and all our questions were answerd. When we arrived for the test drive, we were introduced to Mel Blanton and the experience only got better! Number one, he's just a nice friendly person. Number two, he's very professional and knowledgeable. And we enjoyed every minute of dealing with him. Thomas Kim had his hand in this experience as well, and we can only say that the same applies to Thomas. In fact he went the extra mile and checked on the regulations for licensing with a Disability Plate. You have a GREAT TEAM at the dealership.
Mel was a great agent in your employ. He was friendly, knowledgable and easy to work with. You had the perfect vehicle to replace our 2004 Prius that was totalled. It was an easy decision and an easy sale. Thanks. We were introduced to the service and parts department after we bought a truck earlier in the year from Mel. The Harkins
I have a great experience every time I bring my vehicle in for any type of service or repair, especially with Paul Long. He is pleasant and knowledgeable, and I always know I am in good hands with him. Thank you.
Service was great as always wish I could say the same for the place that did my transmission.
Very professional and thorough. Combined knowledge with a great attitude. Good cooperation between the customer and the service dept.
The service was well explained and the work was completed when promised. The service advisor Paul Young was polite and knowledgable. The vehicle was cleaned as well. Thank You!
Service was prompt and economical.
Chad was great! No high pressure sales!
The agent that assisted us is great, very professional yet personable at the same time!
In regards to my fiance's purchase of my 2012 Chrysler 300s I would like to thank personally Tyson Stanley for his overall amazing customer service. He showed true passion when serving my fiance and I. Again, thank you. We do appreciate it. -Alexis Thompson.
Was oil change on my Dodge diesel. Thanks for the great service. See you in 5000 miles.
Thank you Tony, you are always very helpful. Always a pleasure doing business with you.
Overall experience was great. Our salesman Chad was awesome to work with, never once did we feel pressured or persuaded during the experience.
Service was prompt and done in a timely manner with no problems.
I would like to once again Thank everyone for making all my experiences at West Hills Chrysler Jeep Dodge so great. Everyone has taken time to listen and respond to my needs and has always acted like I was a very valued customer. My recent purchase of roof rails and there installation was taken care of to my great satisfaction and just as I felt it should be. I would recommend this dealership to anyone interested in purchasing a vehicle or getting one serviced. Thanks again!
Actually, it was the third time in for the same problem. It is all resolved now and it's due mainly to Paul Long. When I have Paul as my service coordinator, I know that I will be receiving the best possible customer service. He is one of the main reasons I keep returning. Service well done.
After deciding I wanted a Ram truck I visited several dealers. West Hills Dodge Chrysler came across in a way that made me feel comfortable to ask all of my questions in a low pressure environment. My salesperson Frank Jeffers, a long time employee of the dealership, was very knowledgeable of the products and quickly gained my confidence by providing sound answers to my many questions. The dealership was clean and well maintained. Their staff was courteous and helpful. They demonstrated a professional but relaxed team approach that consisted of several individual functions with employees being very capable specialists in their respective roles. I like value and an appreciative attitude when buying something that costs as much as automobiles do these days. My salesman, Frank Jeffers, Shawn, the rest of the West Hills Dodge Chrysler staff and Ram Trucks delivered on all counts! Sincerely, John Chiarello P.S. Forgot to mention how nice Kevin in Financing was, as well as the GM on duty that day. The mud flaps and hitch cover are also much appreciated!
Tyson Stanley was professional, accommodating and polite.
It is with sincere gratitude that I write this letter. Last year my extended family had a meeting to discuss the welfare and monetary needs of my mother in law. She has spent her life caring for the needs of others. It was agreed upon that she needed a new vehicle simply because the cost of her gifted vehicle had become too exorbent with the cost of premium gas. Unfortunately, that was too much for the family to pull together at that time.
I am so grateful to Dallas and the finance team for helping her purchase a new(er) vehicle. We came in to visit Dallas a month ago and he was wonderful. He gathered information about the kind of vehicle she was looking for as well as others in her price range. He was able to gather a pre-approval for financing even with our limited budget. On Monday this week, she drove away with a car very suited for her and she is very happy. She has nothing but wonderful things to say about both Dallas and the finance department.
Thank you so much for helping her find a car! Dallas truly is a transportation specialist.
You had exactly what I needed at the right time. Thank you!
The customer service is excellent! When I have an oil change, I usually get a free car wash and a ride to work with very pleasant drivers! Great deal! Thank you again!
There is no doubt that I will continue to recommend West Hills Jeep and send all my friends and family to Frank Jeffers. He is both funny and knowledgeable.
Chad was a great easy going dealer who knew his product well and achieved us a great price.
Daniel and Misty Austin
Tony was very helpful and professional. I did so appreciate the complementary car wash. I will be back in a couple of months - I don't drive many miles these days. Thank you, Isabel Copeland
Great customer service, David does a great job explaining service performed and made me feel like his only customer. Thanks for a great experience.
I would like to thank Dan for his advocacy,support, expediency and the crew for their outstanding customer service and taking care repairs in a timely and efficient manner. Thanks for all you do and a job well done.
Chad Bass was extremely awesome. I hope he stays around for a very long time.
Thank you for taking such great care of us and helping us get the car we wanted. We're delighted with our Dodge Journey. It's a dream come true and we have no after-purchase regrets!
We enjoyed our buying experience at your dealership very much and would like to express our satisfaction with your excellent services.
We'll make sure to spread the word too!
Corinne and Dave
My current smile is as big as my Jeep! I can’t thank you enough!
I appreciate you making the transition into my new jeep a happy experience for me and my family. We now have 2 vehicles in our garage this year from West Hills and look forward to future business with your dealership.
A wise decision for the West Hills group would be to clone you and staff the dealership with Tyson’s.
Have a great day and cheers !
Scott J. Needham
Direct and straightforward service. Tyson courteous and helpful, understood what we wanted and did not try to up sell. Thank you.
Irish was a great service advisor keeping me informed and Darwin the tech did outstanding work as always!
Amelia was a wonderful sales representative! She made my trade and purchase simple and straight forward. The price on my new truck was fantstic! I look forward to buying from West Hills Chrysler Jeep Dodge again in the near future.
Shawn was excellent to work with, and the dealership as a whole was very friendly. Love the new Wrangler Unlimited.
How about 'Thank you' for doing a terrific job.
It was the best time we ever had when dealing with a dealership. Tyson cared more about what we wanted then his commission something that is not done by many any more. Thomas Kim was a splendid person and explained everything and answered all questions. So please dont ever lose them.
Service and knowledge are top knotch. Lola Willis
The service center is always good to us and always prompt on sending emails of updates and coupons and I like that!! Thanks so much for everything you all do!!
As always Paul was very professional and took great care of me. Thanks Paul. Sincerely, Suzanne Burleigh
I had been to over 15 dealerships yesterday in search of a car for my wife. It was a very poor experience. The sales personnel at all the other dealerships were very unprofessional. When we came to your dealership, we were not pounced on like prey everyone was very friendly an courteous. Tyson our sales rep did an outstanding job helping us find what was right for us. The experience with him was like hanging out with a friend he did an excellent job. He went above an beyond my expectations! He is truly an example of how all sales personnel should be at all dealerships. We thank you for the experience. And we will be back!
Excellent service as usual!
I am VERY pleased with the EXTRA efforts provided by David Crawford! My 2005 Ram Diesel has 172,000+ miles, and was in dire need of U-joints and brakes. Additionally, I had a chronic, faulty tail light module! Although I had dropped my RAM in the very early AM, this was a lot of service/maintenance to complete in one work day! David and members of his staff/crew continued to solve my truck's various issues until 6:30 PM!
My vehicle was finished much earlier than I was told for which I greatly appreciate! Thank you for the great service!
Paul always makes spending money on our car as pleasant as possible and as reasonable as possible.
Paul's always a pleasure to have handling our service needs on our vehicles. He does an outstanding job!
As always, thank you for your care and service.
This is my second purchase from West Hills and my second involving Frank. He is a great salesperson and does what it takes to make sure the customer receives what they are looking for. Mel was also great, he spent a lot of time with my wife discussing options and pricing. As this was a unique deal (two vehicles purchased at the same time) I feel the entire staff was wonderful in accommodating our needs and getting this deal done. I was already a custom, now consider me a committed one! Thanks, John
I would like to thank Frank Jeffers for helping to convince my wife that the Dodge truck was top shelf perfect for our retirement plans. He went out of his way to explain all the features this truck had to offer in a way she appreciated. I was already on board before and hoping for her approval. Thanks Frank.
Chad not only was a great salesman to my family, he was and is someone I can consider a friend. More salesman at your dealership like Chad and you will double your sales every month.
Mr Anders (Service Manager at West Hills Chrysler Jeep Dodge),
I wanted to personally thank you for your call. Examples like this are why West Hills Chrysler Jeep Dodge is a step above the rest. Your phone call certainly made me as a customer, feel that any minor glitches will be addressed. Your personal call made it feel like West Hills values its customers, and that brings us back again and again. I am glad to see they hired a person of your devotion to customer satisfaction to the lead the service department.
My husband and I were very pleased wiht our experience purchasing our new Ram 1500 truck at West Hills Chrysler Jeep Dodge. Mel Blanton, our salesperson, was extremely helpful and knowledgeable without being pushy. He worked with us until we felt that we were getting a deal that we could agree to. Last Friday, my husband had the additional equipment, arranged in the deal, added to the truck and now it truly has everything we were looking for and more! Please give Mel and the dealership the recognition that they deserve for treating us so well. Thank you again.
Sue and Patrick Power
I’d like to take this opportunity to comment on my recent purchase of a new 2012 Jeep Grand Cherokee Limited from your dealership. There were a few unusual circumstances that were relevant to how everything played out so this may get a bit long-winded; please bear with me.
I’d been considering buying a Grand Cherokee for some time when I decided to do an online inventory search for one that was equipped to my liking. As it turned out, my online inventory search showed that your dealership had a GC configured exactly to my liking. I then requested a price online, just to get an idea of what kind of pricing I could expect. (This was after business hours on a weeknight.) To my surprise, I got a response via email that same night from Amelia Reisman. Not only was the reply quick, the price was considerably lower than what I was expecting ($500 below invoice). At that point I didn’t yet consider myself as being ready to buy but I was definitely intrigued.
The next morning I got a follow-up phone call from Amelia. We had a pleasant conversation and I was very impressed with her friendly and professional demeanor. After talking with Amelia, I decided that I’d make the 150 mile drive to Bremerton to see the vehicle. At that point things began to fall apart. Amelia wisely decided to confirm that the car was in fact in stock before my wife and I drove up there (from La Center, just north of Vancouver) to see it. To our mutual dismay, she learned that it had been traded to another dealership and sold to a retail customer. We knew, though, that another similar car was in stock in Kirkland so Amelia began the process of trying to acquire it. We were back in the game.
Amelia was able to arrange a dealer trade for the GC that I wanted and she quickly offered the same deal - $500 under invoice. She then told me how to get my trade-in appraised via email by your used car department and that went without a hitch. Things were shaping up. We ended up making the drive to see the car. Oddly enough, we got up there before the dealer trade was actually executed so we saw it at the other dealership (where we had an absolutely horrible experience). We liked what we saw and essentially followed it back to your dealership as the trade was executed. We then met Amelia in person for the first time and took the car for a drive. We told Amelia that we’d need to sleep on it and then made our 150 mile drive home.
The next evening I phoned Amelia and told her that we’d buy the car; we decided to pick it up the following weekend. This allowed me to get the financing squared away and it allowed Amelia to arrange for a wheel/tire swap. (The car was built with the standard 18” wheels but we arranged to swap them for the optional 20-inchers from another in-stock GC.)
We drove up the next weekend and took delivery of our new Jeep Grand Cherokee Limited 4WD and couldn’t be happier. The part that I want to make sure you know about is the OUTSTANDING job that Amelia did. I’m the first to admit that I’m not the easiest car buyer to deal with. I’m so used to the typical abuse that many dealerships subject their clientele to that I’ve come to despise the process. To my surprise, EVERYTHING about this purchase completely defied convention. I got a great price without a bit of haggling. I got a great trade-in value without haggling. Amelia worked hard to get me everything I wanted (including the wheel swap, elimination of DOC fees, and arranging for the dealer trade) even though I hadn’t signed a single document or handed over any money. She did it all on faith. To say that I appreciated Amelia’s style would be a huge understatement. The thing that I appreciated the most about Amelia was that she never tried to push me into closing the deal; she let the eventual agreement to buy be 100% my idea. I know that such a tactic isn’t always the right one but in this case it was and I credit Amelia for recognizing and accepting that fact.
In short, I’m VERY pleased with everything that Amelia Reisman did while we worked together on this deal and she should be commended. I’m also very pleased that you give her the latitude to conduct herself in a manner that caters to customers who don’t like to haggle over price (while still getting a great deal) and to go the extra mile to ensure a great experience. Finally, I appreciate that Amelia and the dealership were willing to accommodate us strictly on faith and without a written contract in place first. You run a first-rate store and I can assure you that I’m telling a lot of people about it.
Thanks for reading.
Geez, I only came in to look, now I have someone new in my life. He's a brut, packs a punch and can really roll smooth over the bumps in life. Thanks everyone for introducing me to the machine of my dreams, my new 2012 Jeep Wrangler Unlimited " Sahara". When asked "Did you get a car? A truck? I say no! I got a Jeep! Amazing! Sincerely, Suzanne Rosenbaum
Thank you very much! You made the buying of my new (used) car easy.
Great service as usual.....and appreciated getting a clean car back, too!
Tyson Stanley is by far the most organized and efficient car salesman I've ever met. This was the easiest vehicle purchase I've ever done. He and Ron were wonderful.
Freddy was great to work with! We were impressed with how professional, but down to earth he was. We will definitely be telling our friends about your dealership, and specifically about Freddy!
West Hills Chrysler Jeep Dodge is a awesome dealership with friendly nonpushy reps, I highly recommend anyone to this dealership!
Mel was extremely helpful, considerate, and friendly. He made it a pleasure to purchase the new truck. He was very informative about all of the truck's features and took the time to let us make our choice.
Patrick and Susan Power
My experience with your dealership was nothing but amazing. The efficiency of the staff and the knowledge of my salesman were excellent. I recommend this dealership to all of my friends for all of their car needs. I will always come back to this dealership. Thank you again for another great car buying experience.
Personnel were all courteous and friendly. Irish was our main point of contact, and seemed truly interested in our satisfaction with the end result of our visit. It is always an appreciated extra to find our car has been washed, but it also appeared my car had also been vacuuked! Many thanks for a most satisfactory visit to your dealership.
Mel Blanton was great. Never pushy and very patient. Thanks Mel.
Always great working with the team at West Hills CJD. The sales folks are friendly and knowledgeable, and are willing to go the extra mile. The finance team were great as well, and have the customers best interests in mind. And the service department? You guys rock! Thanks for everything!
Chad Bass is an awesome salesman. He is THE reason we purchases a vehicle from your company. If it weren't for him we would have gone elsewhere.
I came in for an oil change. My Jeep was washed and vacuumed, I was very pleased. Thank you.
Dan Faulkner provided excellant customer service and tech who serviced pickup also did a excellent job servicing truck.
Good service and satisfied with it.
Dave does a good job of managing the process and instilling confidence. Thanks!
Thank you for the awesome experience!! And having the Jeep we fell in love with!! Love seeing it parked in our carport and love it even more when we drive it!
I am thankful for your professionalism and customer care. It made my car buying experience worth the time invested. Thanks Tyson...... Kurt Jansky
Mel Blanton handled my purchase and did an excellent job. He was very professional, and did not try to sell me something that I was not interested in. I appreciate the fact that he has good listening skills - - he provided direct answers to my question. Listening skills are not something that a lot of sales people have, but something that is important to me. He even contacted the company doing the bed liner work, and had them come to the dealership - - pickup the truck, and they had it back in the afternoon when I returned with my wife to pickup the truck. Thank you for making the buying experience pleasant, and with no hassles.
The staff was wonderful and remembered me from services rendered 9 months prior. I will continue to bring my vehicle to West Hills and plan to purchase a minivan in the upcoming Fall.
Dan Faulkner is very knowledgeable and helpful!
Thanks for making buying a new vehicle, a first for me, such a pleasent experience. I think coming back to see you was half the motivation. You are by far the best salesman I have ever dealt with and I will certainly recommend you to others. I appreciated your enthusiasm and cheerful disposition. And I love former Marines. Thanks for your service! All the best to you Tyson.
Tyson Stanley is an awesome salesman. He made the experience of buying a new vehicle very pleasent. Thank you Tyson.
Dave Crawford is a great service advisor!
Tyson was VERY helpful! He asked all the right questions and didnt try to put us in a car that didnt fit our needs which I really appreciate because I have had a really bad experience with the last dealership that I bought my 08' Cobalt from. Thank you!
Yes, the service writer was very professional and please thank service tech for servicing car correctly and not overfilling car.
I was very impressed with the offer to wash my truck at no additional charge!
Frank Jeffers is a class act. Best car shopping experience I have had.
Thank you Dan Faulkner for alway taking the time you explain what's going on with my truck.You are the only assistant service manager that can help me whenever I need something done when my car has trouble. Great courteousy customers, always goes above and beyond for us. Greatly appreciated.... thank you will be back again with friends and family for services.
Joshua and Lucy Spears
I have delt with Paul long since Bremerton Dodge closed. I have found him to be an exceptional person. He has always done what he said he would do and has provided straight answers to my questions.
When I walked through your front door I found the atmosphere friendly and was greeted promptly. I had set up an appointment with Mel Blanton and everything went as scheduled. Mel took a lot of time with me to help me find a vehicle that I feel at this point is a good fit for me. Kevin in your finance department was also very helpful in explaining everything. I feel confident that if I have any questions or problems someone will be there for me. As a first time new car buyer at almost 62 everyone at West Hills Jeep made my experience very enjoyable.Thank you,
As usual the service I recieve from Paul Long is outstanding.
Liked the low key no pressure approach by your salesman Mel. Thanks for a good experience.
Thank you Tyson! You were awesome helping us pick the right jeep!
We appreciated our time with Frank and his honest efforts to meet us halfway. He gave us as much time as we needed and was extremely accommodating. The popcorn was good, too! Happy Easter. The Macks
I think your dealership is first class, clean and well stocked with nice vehicles. Salesmen presented themselves very well. I was over at the Jeep dealer in Olympia auto mall the next day looking for a part. This dealer was not well presented and could not find anyone to help in parts. I make this comparison because you can purchase a new vehicle anywhere but it is the people and atmosphere that make the difference. I would not buy from the Olympia dealer but will buy from West Hills again.
Paul Long, continues to be your best Service Rep. in my opinion. He always has taken the best care of me and my wife and our vehicles. He definately puts the satisfaction of the customer first and formost in all transactions. As we would say in the Navy BRAVO/ZULU Paul.
I wanted to express my extreme graditude for the service provided by Dan, Tony, Sean, and Gordon. They fixed one problem on my vehicle and then after the test drive found additional issues with my vehicle. Dan, Tony, and Sean went the extra mile for me and my family coming in on their days off to make sure my vehicle was taken care of from start to finish. I felt like I was the only customer they were dealing with at the time and the dealership was packed that day and very hecktic. I just wanted to say thank you for making sure my vehicle was safe and taking care of me and my family. True professionals in every aspect of the word.
Tony was great. I have taken my cars to dealerships for 20 years for service. You have the best service operation I have seen.
Paul Long and Glenn are my service writer & mechanic. I don't worry about leaving my truck's Ram-2500 or my Dakota there to be repaired I know the job will be done right. The parts Department folks are top notch. Brian & Lance are great. Brian has found parts for me that I could not find other wise. Thank you to Paul, Glynn, Brian & Lance. David J. Rash
The customer service was exceptional and the customer shuttle was very convient, I was impressed how fast they got a shuttle available for me when I needed to be at work by 8am, they got me their right at 7:55am, I was very pleased. Im definitely going to be a returning customer for future needs.
It was great working with you and you did a great job in finding the Jeep we wanted! Thank You!
Yesterday's visit was great! We were told it would be about an hour but we were in and out in less than 30 minutes!
Excellence is a very high standard. I would like to thank Tyson for the service provided and the patience that was displayed throughout the purchasing process. I appreciate the side gifts that were provided and I felt somewhat taken care of because of that and I also felt that the "thanks for you business" was sincere. Thank you, DeWayne.
As always, I received excellent service and my oil change was done in the exact timeframe promised!
I have a difficult time rating any car-buying experience as excellent, but Chad and Shawn made it a pleasure!
WEST HILLS CJD, ARE A GOOD SALES GROUP.
Excellent support and service by sales team and finance department.
Completely very satisfied; sure will be back there for my next service. Thank you.
David Crawford has an excellent personality and it is comfortable dealing with him.
Outstanding customer service found another issue with my car during my tune up and called me immediately to discuss and fix. Very grateful they caught it! Saved my vehicle and my family. Thank you! Suzanne Burleigh
I appreciate Jeff Kanyon's efforts to get me a satisfactory/decent price on parts, for checking with warranty for service and parts items, as well as informing me of possible future problem areas.
Had an oil change and it's always great to have a clean car to drive away! Dan was great, very friendly and professional!
Jeff is a credit to your team!! He is very knowledgable and if he dose not know something he dosn't try to baffel you with BS he finds out the correct information and gives you the answer. Walt Abbott
Great job everyone, you have the best Jeep dealer around.
Thank you to all of the members of the West Hills team for making our purchase a most pleasant and hassle free experience.
Another great job by David. He makes the time spent in the dealership a pleasurable experience. Always keeps you up to date on the progress of your service and what you can expect or need for your future visits. Provides you with all the up to date requirements that need to be taken to ensure you vehicle's service performs at it's best and is up to date with all the warranty requirements. David does a complete, accurate and great job when dealing with your customers. Thanks.
Paul Long has always been very helpful and very pleasant each time I have came in for my oil changes...I think he does a great job!!!!!
Very professional operation. I really appreciated the vehicle being washed and vacuumed afterwards. It's that kind of service that brings the customer back. Thanks again!
Chad made this car purchase the most fun of any car purchase I have ever been involved in. Thank you.
Freddy Goret did an excellent job of serving us. He displayed an excellent knowledge of the car he sold us and did a very good job closing the deal. I would definitely refer friends to him.
Dan Faulkner is the best service advisor I've ever worked with.
Jeff is an awesome employee and goes out of his way to make it a pleasant experience. Thanks!
I needed a rear tail light replaced. And the service dept. took care of it without me having to make an appointment! I am (as always) delighted with the Service Dept. Staff! Katherine Lawson
I am very happy with the work you guys do there, and with Chris as my contact person. Selvyn Wright
The price difference was reasonable, and not a problem. Dan and the whole crew at West Hills were simply awesome. Thank you.
Dallas Howell is an outstanding car salesman.
Thanks for getting me in and out in time to make the ferry!
Thanks for being as fair as you could.
Jeff was great to work with and my repairs were done perfectly. My car was even done earlier than promised which was a bonus! Thanks for the great service, Kristi
My husband and I had John Kielbasa as our dealer, he was none shorter than a perfect dealer. He was very patient and took the time to make sure we were getting the vehicle we really would enjoy! If we ever hear of anyone wanting to buy a new vehicle we will definitely refer them to west hills Chrysler Jeep Dodge, to John Kielbasa, to get the same great service we received!
Service was great. Mr. Crawford was very helpful and courteous. I will not hesitate to visit again for any future maintenance.
In the past, buying a car was always an all day chore with lots of pressure involved. My experience at West Hills was nothing like that. John Kielbasa listened to what I was looking for in a car, and steered me in the right direction. He found me a car I fell in love with immediately, was exactly everything I wanted. Financing was so quick and easy! I think I was out of there in less than an hour and a half! Wonderful experience. I will be buying my next car from John and sending my friends and family in to see him. Thank you! Carol Randall
Service writer Dan was outstanding...his professional manner was the best.
Keep up the great service. Also Dan is excellent customer service!
Even though they were busy, I was treated very well, and everyone was friendly and courteous. Whoever washed my Jeep did a great job.
Great job, I will recommend your company and you as a great service manager.
Great service on my truck, and as always I will be back again.
Great job, that is why I keep coming back.
I felt that Frank Jeffers did an outstanding job. He listened to what we wanted and got us exactly that, even after the original van we looked at was already spoken for. He kept in contact with us but not in a pressure sort of manner. He also allowed me to talk with everyone I needed to in order to see how I was set financially. Up front we had no intention to buy a van until the summer, but Frank really helped make it easy for us.
Dan did great ,fast scheduling ,car done as requested all within my budget.
Routine oil change. They worked quickly and everything seems to be in order. Good job.
The customer service is always great when I bring my vehicle in.
Dallas has always been great to work with on all of my many purchases. But this one took some work on his part to get me out of the Jeep that I was having so many problems and in to something I wanted. I want to thank Dallas once again for his professionalism and commitment to serve his customers . He's awesome to work with. Thanks Again, Buzz Tefft
I loved it, what heart sales person, she did great!
Gary and Wendy Martin
Jeff did a great job. I like coming to you guys because you normally have the parts in stock, you give realistic estimates and well, let's face it: I'm getting Dodge parts for my Dodge vehicle. That's how it should be.
Staff was very friendly and cooperative. Appointment was scheduled to meet my time constraints. Definitely will return.
Thanks for the great car!
Thank you for the great service, we were very pleased, and Ameilia was was extremely helpful and pleasant to work with.Love the car,thxs
Everyone that helped me was extreamly was of the highest customer frendly. Service was very fast and effencient. It was a pleasure to do business with West Hills Chrysler.
Paul Long was very helpful and explained everything in detail.
I had excellent service yesterday. Everything done as promised and promptly. Thanks a lot, Jeff!
Mel was a great person to work with. He was not aggressive but was able to find me a vehicle I was interested in.
Taking my Dodge in for service work is not a hassle at your dealership! Friendly people :-)
My wife and I truly enjoyed our experience from the time Shawn Kelley introduced himself and answered all of our questions. He also followed through with introducing us to everyone and explaining each persons responsibility in completing our purchase. This is my first purchase of a Dodge truck, I have owned GM & Ford product up until now. My Son purchased his first Dodge truck a couple of weeks ago and that is what got us to stop by and look and see the advantages. We thank you and appreciate everyone involved with making our purchase the right one.
I would rate m experience as very good; I haven't purchased enough cars from other dealers to compare. Mel did a very good job, was very helpful and informative.
Frank and Donnie were awesome. I would recommend any of my friends and/or family to visit them to purchase a vehicle. Thanks.
It is always disheartening when you come in for an oil and filter change and find out your car needs more expensive work done, however, Jeff was so pleasant and efficient that he made it more tolerable...what more can a person ask? Thank you.
Very courteous staff.
Great service - thank you
You guys are great! Why not bring a jeep in to place where they know them best!
In for a regular oil change and as always David handled the process very well. David even hooked me up with Kevin for extended warranty information. Plesent stay and the water was cold. Thanks for being there!
Enjoy doing business with such a great staff. Dave always does a remarkable job when handling the maintenance with both our vehicles. He is friendly and a pleasure to deal with. Always keeps you informed on the status of what is going on during your time at this dealership.
Jeff is awesome, he knows his customers and understands customer satifaction.
A big thank you to Frank Jeffers for all of his help! He really did help us to pick out the right vehicle! :)
The people I work with was very professional, both salesman and finance persons. Thanks for working with me.
Amelia was very helpful, friendly, and straightforward. We enjoyed working with her!
Michael St Carrell
I always enjoy dealing with Dan Faulkner when I bring my jalopy in for servicing. He is always courteous and professional. In addition, he remembers me and takes the time for friendly conversation. He is a superb representative for your business.
Great job I got my nickel and penny back 2 out of three not bad and my Jeep will always be worth at least a dime. Happy Camper Indeed!!! Thanks, JP
Customer Service, "yes we can" attitude was great. Dan Faulkner was very informative. Nice clean facility. I liked the look of the Shirts on the Parts Department Crew, nice touch.
I dropped in to check on getting a new key programed for my wife's Charger. They had the key and fit me into their service schedule. Took the time to see the new Durango. I was shown two models of the Durango by Tyson Stanley, He was very knowledgeable and great to work with. An excellent experience at this dealership. I'll be back again.
My sales associate Chad Bass really worked with me to get me exactly what I wanted and got all my demands right down to the exact specification.
Everything went as expected...thanks Jeff!
My salesperson, Tyson Stanley, did an outstanding job in explaining all the features of the vehicle I purchased, patience, and willingness to "go the extra mile" in getting me exactly what I wanted. He is a tremendous asset to your dealership.
I am comfortable that my problem was addressed completely.
Service was great overall. There was a delay picking up the vehicle due to the repair taking longer than expected. I walked in and was serviced the same day, so no complaints from me. Great Job West Hills Dodge and Paul. :)
Mr. Kenyon was professional, personable and thorough. He explained various things well and was quite agreeable when I asked him to inspect my car before it went into the service bay. I was very pleased with this service.
Jeff is very professional employee, and in our mind represents the type of service West Hills wants to deliver to the customer.
Great job! Thanks.
Love the great service! Jeff is an outstanding person to work with!
Better experience than I expected. I'll be back.
Great customer service. Thanks for the shuttle ride.
In December of 2011, my Dodge Ram Diesel developed a mystery ailment. I brought it in to West Hills for diagnosis & repair. Jeff Kenyon turned the vehicle over to Steve Morrison who immediately recognized the symptoms and did the repair work. The truck was returned to me only to exhibit the same symptoms a couple days later. I called Jeff who instructed me to bring the truck back. Once again Steve Morrison went to work on it. He rechecked his work and discovered that someone else in some point in time had botched a similar repair. Steve corrected the problem and after driving the truck to Yuma, AZ and putting nearly two thousand miles on it, it is running better than it ever has since I purchased it. Thanks to Steve's diligence and unwillingness to give up, I have a dependable truck I can count on. My thanks also to Jeff Kenyon who kept me apprised of what was going on and also kept encouraging me that Steve was going to get it right. Thanks West Hills Dodge for having such dedicated and proficient people on your staff.
Shawn Kelley, he sure sold us on a Jeep! Purchasing new vehicle was quite an easy experience.
Very friendly staff - love the food court.
I want to thank you SOOOOO much Jeff, for the way you handled the situation. I am so grateful that the adjustment could be made so quickly to my wipers. I was on my way home after a long trip & had been delayed for 2 days already by the storm. The wipers were the last 'straw' & I couldn't have been happier with the outcome! Again, thanks so much! Jeff, you made a bad situation for me much more tolerable & I also appreciated the information about what caused it to begin with.
Kathy - Port Townsend
Freddy did not over or under sell the truck. The negotiations were quick and the process was great. Thanks for making this car buying experience a great one.
Great Service!!! I will always come to West Hills whenever I need any service or repairs done to my vehicle.
Maintenance was completed in a timely manner and service writer was professional.
I just appreciate Jeff for his phonecalls keeping me aware of what was going on with my vehicle from start, top to finish.
Best car buying experience I have ever had. I really felt like Frank was trying to do the best he could for me. Thank you again.
Mariana Lazaro, Assistant Service Manager, was professional, courteous, helpful and friendly, more people should be like her. I felt much better because of her and will return because of her.
Quick in, Quick out; excellent service
David G Bates
Everyone was most helpful and very friendly. There was a level of connection that went far beyond just closing the deal. This is the second Jeep we have bought here and will not be the last. Thanks!
Dan was very pleasant and helpful. Thanks so much for a great experience!
Tyson Stanley has handled everything professionally and has gone out of his way to make the buying experience a pleasant one for me. He is my go to guy when it comes to buying a vehicle in the future. Thanks again Tyson.
Dallas helped us find and purchase our vehicle. It was great working with him because we've met with him several times within the past 4 years even at other dealerships and we always felt very comfortable with him. He has never tried to push a sale on us or be obviously annoyed that we left without purchasing which is why we always came back to see him. I'd say he's the best sales person ever! Thanks!
I was treated very well by Jeff. He kept me updated of when the parts were due to arrive at our dealership. The car was due on Thursday, but Jeff called and said they wanted to keep it one more day, so Steve (the technician) could drive it and make sure all was well. I am very apprecative that they offered me a rental car for that extra day! Thank you!
Service was great as usual.
We always have very good service. Thank you.
Dan was a great guy to work with. Unbelievable! Thank you!
Amelia was by far the best sales associate that I have ever worked with! I have purchased several cars and trucks in the last 4 years and she has blown me away with her customer service skills. She was friendly, personable and did everything that she could to complete the sale. (Including driving her own vehicle to Tacoma and Treasure Island to obtain signatures and staying much later to wrap everything up). Her dedication to customer service will make me a returning customer for life! Thank you so much Amelia and the rest of the gentlemen that worked me with to buy our truck. Thank you!!
All the people I met and who helped me were very courteous and responsible.
Dan provided excellent customer service and clear advice that will ensure I will bring my Jeep back for additional service. West Hills is now my local Jeep service center - thanks for the pleasant experience.
Everything was great and we will be bring our Dodge in for any furture work!
Pleasant experience. Great deal! Thanks a lot.
We bought our vehicle from you in April, and have had nothing but wonderful experience with the service since. We will continue to bring it in for all maintenance and repairs necessary.
Great service, courteous and professional!
Thank you for your very prompt and courteous service. Your response to my concern was greatly appreciated!
Was treated great and Merry Christmas and Happy New Year.
I just want to say that I really appreciate your honesty and professionalism. Keep up the good work.
This Jeep is my first West Hills Chrysler Jeep purchase. Every interaction I've had with the West Hills staff has been very professional, and enjoyable. Jeffrey's help with my recent 15k service and oil change was no different, he was very professional, and pleasant. There is much more to business than quality products and service. The relationship factor is monumental, and means so much. I have that with WH. Additionally, I want a permanent dealership to work with, one I can bring my kids to for their auto purchases. When I come to WH, I feel I'm in a place with people I can trust. I feel I'm doing business with friends.
Good service all around.
My Jeep was in the shop for a full day. David made it very convenient setting me up with a rental car right away. Kept me informed throughout the day. I'm very grateful.
Very professional; I got a free wash job also. Crew at the service desk is always helpful.
I`m pleased with my service.
Took my wife's 2004 Jeep Liberty in for another oil change. As always, very satisfied with the service at West Hills. We've been having the service work done there for over three years now and see no reason to change. In fact, we've now moved to Westport, WA and it's a little over 200 miles round trip to have her Jeep serviced at West Hills, but it's our plan to continue doing just that. My wife really appreciated having the vehicle washed and the inside vacuumed yesterday! Thanks for that!!! We'll be back in about March to see you again. Merry Christmas to all.
I came to look at vehicles on the recommendation of, and with, a friend. The salesman (Tyson Stanley) who sold my friend a vehicle was extremely knowledgeable, amicable, and respectful enough of my wishes to turn an intended 'fishing expedition' into a sale. I am extremely happy with my vehicle purchase and woiuld definitely return when it's time to replace it. Thank you again Tyson.
David did a wonderful job of explaining each of the things that were done to our van and the items i wanted him to look at. Good job.
The service was great and my vehicle was ready when promised. Mariana was very courteous and knowledgable. I came in for an oil change and Mariana informed me my truck was due for some other minor services. I was able to get it all taken care of at the same time. Thank you.
In general you do a decent job....I feel I can trust you.
George D. Villiers-Furze
Freddy did a great job.
Very friendly, prompt service. Great job with washing and vacuuming my car too!
Great service and will come back because of Jeffrey Kenyon's professionalism!
Jason Auge Clemen
We truly appreciate the excellent customer service workmanship we receive from the West Hills staff. We have not had one complaint in the 3+ years we've been taking our Jeeps to this facility. Thank you and keep up the fantastic work!:)
Appreciate the excellent service and wonderful attitude of the staff. Thank you very much.
Great experience, I appreciate being able to work through the same sales person on both our vehicles.
Great dealership. I bought a brand new 2011 Dodge Grand Caravan there, and I fully intend to buy my next vehicle there!
I am very happy with the way my car was taken care of.
Friendly, professional service. Work was done in a timely manner by an expert mechanic for the amount estimated. Jeff Kenyon was especially helpful, keeping me informed throughout the process. What more could be asked?
Another great job by Dan and the service staff
Very good service and my car was cleaned and vacuumed and looking brand new.
Jeff Kenyon was so great to work with and was so helpful.
Polite, Courtiuos service repairs made in timely a manner with a clear description of what was wrong and how it was repaired.
The customer service was REALLY GREAT! From the first person we talked to Chad then to Shawn, and finally Kevin. They were friendly and did a good job. I'm glad I bought a car from your dealership because every single person my family talked to in your dealership was great. A big thank you to Chad, Shawn and Kevin.
Greatly appreciate the car wash. And I was very surprised to see that the inside was vacuumed as well. It's a little thing, but leaves a good impression.
Yes, Dan explained everything they were going to do to my car in plain language. He was a pleasure to talk with and went over and above on customer service. Please thank him again for me on his very pleasent attitude.
Thank you for fixing my vehicle so quickly & for being so hospitable while I waited. Have a great holiday season.
Dallas is a great salesman. He listened to our needs and satisfied the majority of them with the presentation of the Chrysler 200 Convertible.
West Hills and Paul are great! Friendly service, and I really appreciated the free loaner! A big thank you!
I believe this is our 6th purchase experience at West Hills and, Amelia & Kevin were a pleasure to work with.
Johnny and Debra Risko
Marian had my 1998 ZJ Grand Cherokee 5.9L transmission serviced and all wiper blades replaced within an hour and a half. Sved did the fluid change as he did on my other 5.9L. Smooth transaction!!
I appreciate the care my car receives when I come to West Hills Jeep. Dan has been most kind and helpful.
The service writer was very helpful. Every time I come in I appreciate your buisness more. THANK YOU!
Thank uou for going that extra step of explaining everything to me and understanding that I couldn't manage everything you recommended in one visit. I will be back as soon as I can manage those. HAPPY HOLIDAYS!
Again Dan does the outstanding job of taking care of us and our car. Thanks.
Freddy Goret was fantastic! I've had so many negative experiences with car salesmen in the past which made dealing with Freddy even more of a positive. His customer service skills are excellent and set me at ease right away. I supervise and manage the work of several people and told him to look me up if he's ever out of a job. He's the type of person I like to hire. You have a real winner with him. The rest of your staff gave off a good vibe as well. I don't remember the name of the finance person but he was very positive and not too pushy. I plan on recommending your company and especially Freddy to my friends when they want a vehicle. Thanks
I have been a customer since 2008 and have always been pleased with your outstanding customer service. On this visit, I would like to thank all the advisors for a smooth transition and quick assistance with all my concerns and questions. My vehicle was washed and vacuumed free adding to an even better experience along with a pleasingly aesthetic vehicle look. I again thank all your service advisors (Dan, David, Paul and especially your assistant service mgr Mariana) along with your mechanics who contributed to the positive experience.
Thank you to Dan Faulkner for his informative help and assistance.
It's a pleasure to work with David Crawford. Excellent service writer and great customer service!
Amelia in sales and Thomas in finanacing were very easy to work with. They were both very patient in letting me make the decisions I wanted to make and didn't make me feel any sort of pressure, whatsoever. I look forward to returning for services. Thank you.
Truck was done earlier than promised, which is always a good thing. Coffee pot was keep full and overall, pleased with visit. Thank you.
Mel did a great job on Chrysler 300.
The original time promised didn't happen. He changed the date to the next morning which was then ready. The estimated price was a bit lower due to the inconvenience & that was a nice gesture of the company's part. We did appreciate it. Thank you.
David did a great job by giving me several choices of tires based on my requirements and price range. I feel this helped me make the best choice and I am very happy with the outcome. I will look for David the next time I have an automotive need.
Staff was courteous, informative and our writer suggested rear windshield blade that I had forgotten about. Very helpful service... Thanks!
Dan in services dept had assisted me in determining which vehicle to buy, and introduced me to Dallas. Both Gentlemen are excellent employees, and having employees like that will always win my business. Definitely, I will be back, and introduce friends to those people as well. Thank you.
Amelia Reisman, was extremely helpful. She really knows how to treat customers well. I would buy another vehicle and ask for Amelia.
Mr. David Crawford was my service rep. He was very helpful and knowledgeable of the service required.
I really enjoy getting my vehicle service needs done at West Hills Dodge. Your service staff, especially Paul, are vey courteous and professionals in every sense.
Thank you so much for working on getting our car ready in time for my husbands doctor appointment. It was much appreciated!!
Freddy was easy to work with. He did not give a "buy now" sales pitch. He is polite, to the point and quite knowledgable regarding his vehicles. I will recommend him highly to others.
Again great customer service and support; this will be the only place that services my Durango!
James and Melissa Reeves
Very happy with the service and customer service from Paul Long.
Best buying experience I've ever had the pleasure of being involved in.
Shawn and your staff were very helpful and professional. My best experiance yet in buying a vehicle. It's a Jeep thing....
Awesome Jeep, Staff, and Experience. Thanks.
My car ran smoother on the way home and had more oomph going up the hills. Thanks.
I am very pleased with this very stressful situation. I feel assured that the "Death Wobble" will not reoccur. Thank you for your inciteful attitude and assurances.
3,000 thank yous to Dan Faulkner for noticing a leak and saving us $3,000+!!! He has no idea how much it meant to my husband and I for what he did. He made an observation on my truck and went the extra mile to get it taken care of. Dan even checked with the Warranty office to see if they would cover the cost, which they did; he notified me and explained everything to me. Sure, it may have cost us an extra $200 but it was well worth the extra money considering how much more it would have cost us had he not gone the extra mile and got it taken care of. So Dan, thanks again 3,000 times (giggle-giggle:)) for doing a job WELL DONE!
Daniel Faulkner and Shay and the ladies doing the coffee always go above and beyond to retain customer satisfaction. I enjoy having my jeep serviced there and wl be a customer for many years to come.*;)...Thank you!
The service was excellent. Thank you.
I purchased a 2011 Ram 1500 on 08Oct11. Shay Wilson was my saleman, Tom Kim was finance and Bret was our manager. I hate buying vehicles because it is stressful to me. There was no pressure and stress during my experience. Shay searched hard and found the right truck for the right price. I was going to buy used but he hooked me up with a new vehicle. I spent a lot of time there and he bought my son lunch while we were working the deal. I appreciate the flexability of the management team with pricing and trade-in value. If the deal wasn't right, I was prepared to walk but they were very nice while working with me and not being pushy or rude, so I stayed and finished the deal. I am very happy with my experience and price. I will recommend the West Hills Chrysler Jeep and Dodge dealership to people I know.
Mel, Thank You for taking the time to show me your cars and all of their features. As I'm sure you know, finding the "right fit" for a car involves not only statistics and features, but simply the "right feel" between car and future owner. Today, I am confident I found that "right fit". I do appreciate the time you took to show me your car(s) and I am happy to share my car-shopping experience with others. Thank You Again.
Thank you Dan for taking care of the oil change and for checking the charging system on the Liberty. Now I know it will be ready for the bad winter we are suppose to have. Thanks and have a wonderful day.
Ron in your "Final" paperwork area is a very pleasent person to deal with, so is Amelia our sales person.
Robert E Hungerford
All were wonderful calling us to give estimate was earlier than promised and car was ready before promised time...super job THANKS CAR IS RUNNING GREAT!
Jeff was very pleasant, thorough and efficient. In fact, he even stayed around after closing to patiently review the maintenence work with us. Then two days later, I returned with my tire pressure light on and he pleasantly arranged for a mechanic to look at the tire and check it out. Thanks to Jeff. He is an asset for you.
I encouraged my parents to buy a Chrysler Cirrus from your organization in 1995 and, upon their deaths three years ago, I inherited the vehicle. Since they had only put less than 40,000 miles on it, I decided to make it my car rather than buy a new one (thinking it still has some good years in it).
In the course of my visits to your service facility, I have invariably experienced fine, professional service by your personnel. Since nearly all of my dealings have been with David Crawford, I would like to especially call his behavior to your attention. Without fail, he has been thorough, clear, helpful, timely and fair. He delivered on what he promised and did not over-promise in order to get my business. I would not take the trouble to write you if this had occurred on only one occasion (for we all have our good days), but he has consistently behaved in this manner. He is a credit to you, to your organization, and I appreciate it.
I always feel confident bringing my Pacifica to West Hills Chrysler. I am always treated fairly and kindly. No regrets purchasing my "Maggie Pearl" from Premier/now West Hills.
I do want to thank you for the invaluable service you gave me during my time at West Hills. You remained polite and helpful throughout our interviewing time and driving time. You showed me a number of "might be's" and gave me the assurance that you were willing to spend lots of time with me, if needed. Although I am an impulsive woman and tend to make quick choices, your calm and generous attitude made me feel safe and well taken care of. Thank you so much for your kind and thorough attention.
Dr. Kay Morgan
Smooth transaction, Amelia was very pleasant to deal with and helpful every step of the way. Thank you!
Mariana, Did a great job of getting the car repaired and back on time.
Both service writer and mechanic did an excellent job and your dealership should be proud to have two dedicated employees. Very satisfied.
I was in for a oil and filter change & new wipers. Went smoothly, and Paul was pleasant. He gavw me information on my next recommended maintenance schedule and I was out in reasonable time for a very busy Saturday morning.
Excellent service, friendly, and fast.
Chad Bass our salesman was amazing! He gave us the red carpet treatment without any pressure to buy. He really knew what kind of car we were looking for and helped us find our dream car! Our next car purchase will definitely be with Chad. We arrived at 10:00 and test drove 4 different cars. We decided on our Challenger and then were told to go get some lunch while they did the paperwork and crunched the numbers for our trade ins. We are very happy with our new car and thank you so much for helping us find it!
John and Amy Bene'
Thank you, David & Ron!
So glad I finally got my Hopkins graduation present!
Leonard and I have been enjoying Jeep Freedom with weekend excursions and explorations of Chinook pass, Hood canal, Port Angeles, Rialto beach, La Push beaches, Neah Bay, Forks, Olympic & Rainier national parks, Hurricane Ridge, Hoh Rainforest, Snoqualmie Falls, Westport beach, and Grayland state park.
We were just thrilled to be able to drive the Jeep out on the beach--a first for me--at Grayland [see attached] and watch the sunset over the Pacific ocean. It doesn’t get much better than this!!!
I bought a '00 Toyota Tundra in July '09. My salesperson was Tyson Stanley. The truck has taken me from Bremerton to Pensacola and back to Oak Harbor with no trouble. The only things I have had to replace on the truck in two years are brake rotors and rear brake shoes. I had the transmission serviced in 2010 and the technician said it looks great. Truck has given me no trouble at all. I would return to this dealership for a second purchase, given the chance.
Very smooth and professional transaction....Good doing business with you.
Tyson once again bailed my family out of a vehicle crisis! When we had a need for another vehicle, Tyson was our first choice. He is awesome!
West Hills Chrysler Jeep Dodge totally rocks when it comes to servicing our vehicle. Will probably be a deciding factor on where we will buy our next vehicle!
One of the best Jeep dealer I had been to, nice parts store , I also like all the Jeep stuff you have.
Paul is the best. He communicates with me so I know what is going on. I don't have to call. This saves me time.
Frank made our experience very pleasant and extremely easy. I love my new car.
Gary and Tina Toles
Shay was great and found me the perfect Jeep! Thanks!
We really appreciated your help and service. Paul was so helpful - and getting my cracked windshield repaired was such a help. We'll see you again in a few weeks when our next oil change is due.
Amelia and Shay were awesome as always and I will only shop at West Hills CJD!
I very much liked the fact that Shay was not a pressure salesman. He was enthusiastic about the vehicles he is selling. He was personable and very accomodating to me.
I was VERY pleasantly surprised/impressed with the thoroughness Of my recent service visit- especially as it was "unscheduled!" Keep up the GREAT work!
As always, Daniel Faulkner and the rest of the staff at West Hills Chrysler Jeep Dodge make it so easy to have the routine maintenance performed on my vehicles. Dan is super courteous and knowlegable and keeps you well informed of the needed repair actions/inspection conditions being taken/found during your visit. Dan and the staff are always friendly and very interested in you, as a person and with helping you make the best decisions when it comes to your vehicles. The entire staff always go out of their way to make the time spent at your dealership a nice, friendly and enjoyable experience..
Jeff was also helpful with assisting me at the parts department with a part issue on my other Dodge vehicle. Thank You.
I recently purchased a truck from West Hills and had Frank Jeffers as my sales guy. He rocked! It was a hasle free environment and Frank did not push anything on me that I did not want. He helped me price a truck and then when I realized I wanted a different one which was more pricey he worked with me to make sure the price was where I wanted it. When I asked him a question Frank gave me a straight answer and didnt pressure me into making any decisions. Frank Jeffers and the rest of the West Hills team was awesome!!!!!
David Crawford, Thak you very much for letting me know about the plug that has some damage on it and my air filter. Thank you again for making sure the oil got changed and for doing a vehicle inspection check on my truck!
I want to thank you for your kindness and patience. I am delighted with the car. And, more importantly, I feel safe and secure in knowing this car will run well for a long time now. My friends are very proud of my decision as many have been worried about the other car for some time. And, I have more garage space! Thank you again Shay!
Good job! Appreciate your fast and courteous service.
Jeff and Dave were very helpfull and super friendly - thanks guys for making my visit a great one.
Jeanne and Steve Williams
It went well and ran smoothly. Thank you so much.
I would like to thank you for showing my husband and I the Dodge Journey last week. We appreciate you sharing your wealth of knowledge about the vehicle and taking us for a test drive. We loved your enthusiasm for the Journey and for what you do.
Best wishes to you and thank you for your time.
To Shay and all the rest involved in our purchase:
This is just a short note to thank everyone and to say that we are happy with the Compass, the deal, the service and the general standards of the dealership. A good sales representative can not do his/her best without a good product and a good company behind him.
We were very impressed with Shay, and with the neatness, courtesy and presentability of the people at West Hills Chrysler Jeep Dodge.
We will not hesitate to recommend you to others should the opportunity arise.
Maria and Ron Grotjan
Your service staff is awesome. My vehicle was not only serviced well but also washed. Thank you all for a job well done.
Paul Long was courteous and efficient when checking my jeep in for service. He also was kind enough to keep me updated by phone as to cost and needs discovered during vehicle inspection. He arranged for windshield replacement at a different location while the jeep was there so I didn't have to make an extra trip. Overall, the waiting room, courteous staff and friendliness made the experience pleasant. i think the charges were reasonable, and my jeep was ready on time. it was washed and clean, ready to go. Paul Long is an asset to your business and I will recommend your dealership to others.
The communication regarding my truck and what needed to be repaired was excellent. Thank you for providing us a vehicle to drive while ours was being repaired.
I would like to thank Ron for understanding and working so hard to keep me happy. Ron ran my loan and obtained approval through Wells Fargo. I had a very bad experience with this bank and vowed to never do business with it again. Ron jumped through hoops to get another approval for me and was successful. This type of service is why I will always buy my vehicles from Dodge. They show loyalty and compassion for long time customer like me.
I really like your sales and finance team. This is the second car I've purchased from Amelia and I'll probably be back next summer to get one more. Thanks.
Quick, excellent service! Thank you!
Maintenance was good and Paul Long great as usual.
I don't like car shopping, typically, and it was a pleasure to do business with you. When I am ready for a new vehicle, I will be back.
Dan is amazing! He worked with me to keep my service within my budget, was very responsive to questions and even helped me avoid unnecessary expense (that I had actually requested) by physically taking me to my vehicle and showing me how to do the minor repair myself. I was VERY impressed with his service in particular, but had a very positive experience from start to finish with your team. Thank you!!!
We have bought three cars in 8 months from Amelia Reisman and West Hills Chrysler Jeep Dodge. We have consistently received great cars and a generous trade in amount on our other vehicles. She is friendly and very knowledgeable of your fleet of vehicles. She is honest, and will tell you which car is a good fit and which is not. We get our service done there also. I always recommend this dealership to my friends and family and will continue to do so. Great job! Thanks!
My wife and I are so happy with our new 2011 Jeep Wrangler and we were also so happy and glad to have Mr. Cody Watts as our sales person. He is a promising car salesman despite his young age.Cody is a well trained car salesman. He is so professional too! We wish him good luck to his new career and we really appreciate all his help to make this deal go through....he is a keeper.
I am very pleased with the service I receive from West Hills! Thank you for the email reminders...they truly help me!
Cody Watts sold us our vehicle and is probably the best vehicle sales rep I have ever done business with. Thanks again.
Overall Great experience
Tyson is a very friendly person to deal with and made us feel like we were among family. Well done.
Jimmy and Linda Tubberville
Great Sevice, always Great Service.
Amelia is the friendliest and most knowledgeable salesperson I have ever dealt with. I have purchased over 10 new vehicles over the years and no one has spent the time she did teaching me about the car and also helping my daughter search for the car she wanted. You have a special person there. I am very satisfied with the outcome of my purchases.
My service adviser, Paul Long, was outstanding in providing exceptional service for my '02 T&C. Not only did the estimate stay under and within my budget, but I was impressed that he took the time to listen and understand my concerns about the service.
Frank went out of his way to get me into a new car. He was very personable and very very helpful. I would definitely buy a car from him again.
Always a pleasure and we will be back as will my family members and friends.
As a SWF (Single White Female) most dealerships have men for sales staff; most men did not take me seriously as a potential buyer. I want to THANK YOU for listening to me and finding the perfect car. I would HIGHLY RECOMMEND this company to any SWF looking to buy a car. These people WILL HELP YOU!
I have been very satisfied with the service at West Hills Chrysler. This is the second time I have had the oil changed in my 2010 Sebring. However, until last June, I used to bring my 2007 PT Cruiser for regular service, until I traded it in for the Sebring. Over those several years, I have had good service from Paul, David and now Jeff Kenyon.
Mel Blanton was outstanding and I would happily purchase another car from him.
Service personnel are very professional, personable and helpful. They do go the extra mile.
Paul was an excellent service rep. Explained clearly and got the job done properly and on time. We'll use y'all again.
On-time. Friendly people. Good experience.
Dan Faulkner is very polite and friendly with customers.
Good fast service for the oil change and checkup and replacement on the windshield wipers. Thanks!
Bob and Ginny Ford
I was very pleased with my service appointment at the dealership. The professionals at West Hills Chrysler were courteous, efficient and very pleasant. I would recommend the dealership to all of my associates would want a great service experience.
Excellent service. Our representative, Jeff Kenyon is fantastic. Thank you.
David and Patricia Jeter
Everything was great! My husband and I are very happy!
Shawn's product knowledge us exceptional. Great listening skills...rare in sales people. Bryan in finance was friendly and profesional.
I love my Jeep!!! Dallas was great to work with, very courteous and professional. He walked me through every step and I got exactly what I wanted. A big thanks to everyone. =)
I really am greatful for all you have done for me and your customer service is awsome.
Amelia was great...( thanks for the water on that hot day)! We almost left with out a sale. But last minute I spotted another I had to drive and test out. She got me on the third row seating! Appreciate it!
They washed my vehicle so it looks like new. I even got a free voucher for a Latte across the street! Excellent service!
Dallas is a no pressure salesman and excellant person to work with. Give him a pay raise!
Dallas was wonderful working with us and our children. We did not feel pressured and appreciated the dealership working with our budget.
Michael and Denise Tracy
Jeff Kenyon was very helpful and kept in contact to let me know when my repairs would be completed. Thank you Jeff!
Just want to say SHAY WILSON was awesome. Friendly professional and hasstle free in purchasing my car. Gave me the time to think about making the decision to purchase. What an asset to your dealership. He will totally be recommended as well as all your staff. Great job and I look forward to driving my new Dodge.
Friendly staff. Thanks.
We were so happy with our purchases at West Hills. Freddy Goret was an amazing help, very knowledgeable about the vehicles he showed us. He took some time getting to know what we were looking for, then gave us a large selection of vehicles to choose from that met our criteria. He was very personable also, making us all feel like we had known each other forever. David was also very helpful with the selection on my daughters car, and while I wasn't on site when they were selecting one, my husband and daughter both had great words to say about him as well. The financing department guys, Bryan & Ron, were both informative and personable also and explained any question we had for either vehicle. Yep, we purchased 2 from West Hills, and when it is time to upgrade our rides, we will definitely be going back to West Hills. I can't say enough about them, they are fabulous!
Dan was super nice and explained things well. He worked to give us the best price possible for the repairs and was very patient as I tried to explain the problem we were having ("Well when you go this fast, then the thingy makes this weird...") Also, Dan went out of his way to get me a loaner car so that I could still get to the airport to pick up family :) Thanks Dan, you are awesome!!
Service writer Paul Long kept me apprised of the repairs and explained the work being done. Overall excellent customer service!
Thank you for the care taken to extend the road worthiness of this 2000 Jeep Cherokee!
I had a headlight replaced this visit. Everything was handled satisfactorily. Thanks!
We had great service! Thank you West Hills!
Had my Jeep in service for a knocking noise in the steering while turning. The mechanics started a diagnostic and began work on a recent recall (L09 and L03). The knocking noise is gone and I'm happy that it's fixed. The customer service has been outstanding and we appreciate that. Thanks to Dan for the great service.
I have always been treated with courtesy when dealing with West Hills Chrysler Jeep Dodge. The staff is friendly, helpful, and thorough. The waiting area, and surrounding areas are always kept clean, and well maintained. I have had the privilege of dealing with Dan Faulkner in scheduling the service. Dan has always been exceptionally friendly, and very thorough. Not only with me, but I have noticed this with others also. It has always been a pleasure dealing with West Hills Chrysler Jeep Dodge.
Thanks for the wash!
As always, your staff is very courteous and my vehicle is always ready when promised.
Tyson was a lot of help and really listened to our vehicle needs and he delivered the perfect car to my family and I. Thank you so much for such outstanding service.
Our Liberty just needed it's 60,00 mile service but, surprise, it needed a little more! Dan was really great at explaining what problems were found. It didn't need an alignment but, a brake job (complete) that was suppose to have been done when we purchased it at another dealership with 48,000 miles on it. There were a few other repairs done and my husband & I are very pleased with the results. Thank you Dan for also having a good sense of humor and I recommend customers to you. Thank you again.
Amelia was amazing. She knew all of the vehicles we questioned from Dodge to Scion, Toyota, and Honda. She was able to relay to us some unique features from each vehicle and when she didn't know something she was on her iphone, looking for more detail about the vehicle. I would recommend her to everyone I know. And I will make sure to tell everyone about this positive experience with Amelia. Thank you so very much.
Carole and Fred Miller
I am very pleased with the service I received at West Hills. David Crawford was very thorough in explanations, even though it was a very busy day with lots of customers, he didn't make me feel rushed. Thank you West Hills Chrysler, Jeep and Dodge.
Just had an oil change in two vehicles...as always, excellent service from this team. I am proud to recommend this dealership to anyone and do!
Derek and Linda Wirch
You guys did a great job, I'll be back! Thanks for cleaning the car, it was a great touch.
A special "thank you" to Thomas Kim, our salesman. He directed us to the beautiful 70th Anniversary Jeep that we purchased. We are more than pleased with the vehicle. It is everything that Thomas told us about and more. Our ride back home to Port Angeles was a pleasure because the leather seats (new design) was so comfortable as well as the unbelievable ride the 18" rims & Bridgestone tires provided. Also, we would like thank our finance person who was outstanding throughout the process. In addition, we would like to thank the detail person who did a beautiful job detailing the car and attaching our new crome extension on the exhaust. He is, by far, the best detail person as well as the most considerate. Again, thank you, Thomas Kim, for providing an outstanding and thorough sales experience. We look forward to our vehicle's service at your dealership. Thank you all!!!
I would like to thank our salesman, Dallas Howell, for doing an excellent job for us. This is the second vehicle I have purchased from Dallas and his customer service skills will bring me back in the future should I have a need for another vehicle.
Amelia has been, by far, the best salesperson we've dealt with when needing to purchase a vehicle...and we absolutely dread car-buying. Thank you for her and the rest of your staff!
I would like to thank our salesman, Dallas Howell, for doing an excellent job for us. This is the second vehicle I have purchased from Dallas and his customer service skills will bring me back in the future should I have a need for another vehicle.
I always feel confident my vehicle is in good hands. Paul Long is very helpful and knowledgeable.
David Crawford was very thorough and friendly...asset to your service department. Thanks, David.
Super people !! Thanks again !!
I brought my wife's new car in for service and was suppose to pick up new floor mats. The mats were the wrong ones due to a miscommunication in the sales department. But Lance Asencio said he would take care of it. He said he would have the floor mats delivered to our home to save us a trip back. The mats arrived in 2 days! Great service!
Cody Watts is a knowledgeable salesman. He showed us lots of options on the lot to choose from and compare. No high pressure.
Sam and Yun Markow
It was great that they let us know about the recall and did the work at the same time! The representative was very helpful and worked with us.
I was able to have my warranty work done the same day! We appreciate that. I will come here for all of our warranty work. Thanks.
I am very pleased with the service that I received.
Thanks for all your Help!
Dan is very personable and patient. He provided excellent customer service and answered all my questions, including those not pertaining to the vehicle being serviced.
Thank you Dan.
This was a first time oil change for my Dodge Charger. I was pleased with the customer service and the work done.
Paul was able to squeeze me into the work load and get it done even though my truck needed more than the lube job it was scheduled for. Now I can go on vacation on time.
This old lady was well pleased with the service at your facility. I used to check the oil and tires, etc. but am getting lazy in my old age and find it is nice to drive in and have someone else do the work. Thank you.
Dan is a great guy easy to work with friendly, hard working, goes out of his way to help. Thanks Dan for all your help on the Jeep Commander! I will bring my diesel Jeep Liberty to him for service and my Dodge diesel 3500 as well.
Service folks were prompt and attentive to details. Vehicle was returned on time. Your waiting area, along with the coffee available, is appreciated.
Dear Mr. Wiler and Seney:
I have been a “delighted and very satisfied” JEEP repeat service customer of yours for the past ten years. I want to take this opportunity to tell both of you how great I think your service department is.
Mark Kluge, your Service Department Manager, runs a “very tight, well run ship”. His warm and sincere customer relations with the clients are to be acknowledged. Mark is very detailed in his explanations of the service work being done on one’s vehicle. Sitting back, watching from your waiting room….one can tell he has a great rapport with his mechanics and service writers. They respect him! What a great asset to your organization.
Paul Long, your Service Writer, is very much appreciated. He is up front with your vehicle’s needs and keeps you posted frequently while you are waiting (a customer service plus).
It is a pleasure to e greeted by a very cheerful Leilani Nazareno, your first impression of West Hills Chrysler Jeep Dodge on the telephone. She also went out of her way to explain part of my vehicle’s billing to me! So helpful!
Gentlemen, I sing your organization’s praises. You have a great Service Department.
In a 2 month period, my wife and I have purchased 2 vehicles from West Hills Chrysler Jeep Dodge's sales person, Cody Watts. Because of Cody and Amelia we came back for our 2nd vehicle and would recommend him or Amelia to any of my friends for their next purchase!! Thank you for your help!
I received the best customer service at West Hills Chrysler Jeep Dodge. Katie Kutz helped me make my appointment. She was very nice. David Crawford, my service advisor, explained all of the ins and outs of the work being done. Mark Kluge was very helpful. Steve Dausener, the technician, is very competent.
Paul Long is the man! He told me it would take about an hour, and he had me out of there in about half the time. Many kudos to Paul! Thanks!!
Great experience! Thanks for washing my car and even the offer of a free beverage! Don't know why I wasted all those years going to Jiffy Lube? Thank you!
I recently had my Ram 3500 in for a turbo problem. I was very impressed with your service writer Dan Faulkner. He went the extra mile!. Thanks
Dan did a great job! He worked with the general manger on a great deal for my son who was returning from Afghanistan for 2 weeks. They had to do a lot in a short time frame and they got it done. Thanks again Dan
Dallas was totally dedicated to finding what we needed and we felt NO pressure at any time. Ron was great as well! He informed us of all the options and just let us decide what was best for us financially with no pressure to purchase things that were not in our budget. The overall experience was wonderful! THANK YOU!
Nice experience - David did a great job!
Tyson, Our Jeep Wrangler rocks! We had a blast with you and are so pleased with the purchasing process. Thank you all and thank you Tyson.
Dallas found us the right car for our price range and we couldn't be happier! Thanks again Dallas!!
This was my first oil change for my new Jeep and I must say David Crawford was absolutely wonderful. He explained everything I needed to know and answered all questions I had. It was actually a great start to a very long day I had ahead of me and because of David, the day was an overall success! Thanks David! Keep up the wonderful work you do!!
Great Service! 5 Star all the way.
Dan could not have been more helpful and knowledgeable. Who knew that having my oil changed could be so much fun?! I thoroughly enjoyed going to the cafe and relaxing while I waited, the exceptional staff was friendly and the cost was very reasonable. I actually made note of it on my Facebook page. Needless to say, while we live in the area, West Hills will be the only place we take our Jeep!
Thanks again - all my best to you and yours.
I brought my new car in for the North West Protection Package. I was given a nice loaner car and picked up my CR-V the next day, as promised. It all went smoothly. My car looks and feels great. Everyone who helped me was polite and friendly - which seems to be the norm at West Hills - and something I'm glad to realize, because I intend to have all my service work done with you.
Since I have moved to the Bremerton area 2 years ago, I have had West Hills taking care of my Charger and have always been happy with the people and service.
I been seeing Mr. Paul for so many years already and aside from being a very courteous person, he is very professional in dealing with us as a customer. We have 5 cars being serviced and I don't have any complaints. I know I could trust him and his team to take care of all our concerns and issues with our car. He deserves a special treat for the job well-done, a pay raise is not bad for the professionalism he has with us as a customer. KEEP UP THE GOOD WORK MR. PAUL!
The service at West Hills was very good as usual!
Dan is an awesome service advisor. My husband and I will bring the Liberty and Wrangler back for service when due. My husband is traveling in California this week and he kept telling me how pleased he is with the gas mileage he's receiving! This is great! Have a good day and thanks for everything.
It was very nice to receive free drink coupons so to wait for 2 hours with kids was not bad. Thank you!
Thank you for the courteous manner you and your staff treat customers. The ability to have a shuttle take me back and forth was a real relief.
I am extremely happy with the service I receive.
David was very communicative concerning my oil change. Thanks so much for the car wash!
Just had an oil change but appreciate the promptness and the fact that you checked all the fluids, etc. and washed the vehicle. Thanks!
We especially like the lattes and hot chocolate offered, and the wi-fi. We are always satisfied with your service!!
Not only did Chico personally help me with getting set up with a new rear fascia for my new Challenger, he also gave me a lot of helpful advice on a new dual exhaust system. What's more, he also educated me on how the key and alarm system works. I didn't even know the car had an alarm system. What a guy!
Paul Long was very nice, explained all of the repairs to us, and was very pleasant.
Thank you Paul!
The entire experience was excellent! Dan was very courteous and knowledgeable. I look forward to bringing my truck back into Dan and your service technicians. I was impressed with how your service department is managed. Great job! Thank you!!
Mel Blanton and Cody were wonderful to work with! We would highly recommend them to anyone.
Robb and Karen
Cody Watts is excellent!
Just a note to thank you so the exceptional service I received when I came in for my first oil change on my Ram 3500. I appreciated the car wash and vacuum.
Thank you David Crawford.
Everyone in this service and parts department are so wonderful and professional. I am always happy with my service and the way in which I am treated. I cant imagine going anywhere else for service related to my Dodge Caliber. I love you guys!
The service and personnel were great, and much appreciated. Thank you.
Excellent service - thanks.
Frank Jeffers is a great salesman. We felt like he was honest and very helpful. This is our first car purchase from a dealership in a long time. We felt it went great! I love our new car and I feel we got a great deal.
Thank you!! Amelia and all your staff did a great job making this a painless experience. I got a good car for a fair price with no haggling or pressure tactics. THANK YOU!!!!!
Dan Faulkner did an outstanding job explaining to me the repairs necessary, and gave me the military discount! The repairs were completed on time and the shuttle service was a great perk.
No repair work required at this appointment. I got my car back quicker than first estimated. NICE. You are always so pleasant to deal with and your waiting room is great.
Thank you for giving my vehicle the necessary and preventative maintenance. See you in a few months for the rest.
I bought my 2006 PT Cruiser from Dallas Howell, a salesman there, and have had it serviced at West Hills Chrysler Jeep Dodge ever since. The service has been great and I appreciate everything that my service advisor, Chico Jimenes, has done to keep my vehicle in top condition. I will continue to have service done here.
Very friendly! Thank you so much! I love my truck!
Cody Watts was great and honest we felt like he always was looking out for our best interest. Glad and happy to have worked with him.
I've always enjoyed having my vehicle serviced with you. Paul Long always goes the extra mile toward helping me with any issue or problem I might have with my vehicle. He should get a raise!!
I bought a 2011 Jeep Liberty and Cody Watts has helped me pick out the perfect vehicle. Great customer service! He was patient when I had a lot of questions. He knows his stuff! If you want a good deal with trust-worthy people to help you find a great vehicle, this is your place.
Cody Watts, thank you for all the help. God bless!
We were very pleased with the assistance that Thomas Kim gave our purchasing experience. It was especially nice that you had a good inventory of cars, that we were interested in and that we didn't have to leave the area to find a car we liked. We have enjoyed the car to date and will see you later for service.
Diane & Brian
To those looking for someone to trust...
My husband and I worked with Melvin Blanton of West Hills Chrysler Jeep Dodge (part of the Haselwood Auto Group). I would recommend him to any member of my family. Which is saying a lot, and here's why I would...
I got a cold call from Mel, because I've been a regular customer of the West Hills service department for years. Mel wanted me to know he would be my personal contact for anything I needed with the dealership. He would facilitate any service needs I had to make sure things were being personally looked after. He then asked me if I was still happy with my current vehicle and if I had any needs in that area. In fact I had been long considering buying a 4x4 truck and replacing my car, since I had just purchased a house. I found that having a car just wasn't useful for me at this point. Mel let me know about various sale opportunities at the dealership and I went ahead and made arrangements to come down with my husband to take a look at what they had available.
As soon as we got there we were asked to have a seat and a conversation with Mel, to help him identify what was most important to us in a truck. How we'd use it and what kinds of features we were interested in. All the while, taking notes and making astute observations. We talked numbers about what we were willing to pay, and what they would be willing to give us for the car we had. It was probably a good 30 mins of getting to know us before we even stepped out the door to look at anything. But what a radical difference that time made... we only looked at things which we had specified as being crucial to our truck choice. Recent model 4x4, min 6ft bed, extended cab, air con, cruise, automatic transmission. It didn't take long to decide on what we wanted... and we went home that night with a 2008 Chevy Silverado LT 4x4 extended cab with more bells and whistles than I asked for, in a price point I was very happy with.
(Here's where the story could have gone very wrong.... but it didn't. It's important to know that there is a mission type statement that hangs on the wall next to a portrait of Mr. Haselwood... it's called "Guiding Principals". It is a call to each employee to listen intently, stand by their word, keep in mind the bottom line of the company, but do what's right - even when no one is looking. The first part of this story is the workings of the "Guiding Principals" even everything is easy... the second part of this story are those same principals being applied where the rubber meets the road.)
So we drive the truck home, and I'm gushing about how happy I am - and how much I love the truck. It's about 10:30pm by the time we get home... and when we pull into the drive, the hubby asks.... "So how do we put it into 4wd??" This leads to about 20 mins of flipping through manuals and surfing the web on our android phones for photos of what the dash should look like, only to realize that in fact - we did not have a 4x4.
So back to the dealership we go in the morning, as we needed to drop off a check anyway, and we let Mel know we didn't have a 4x4. All of the paperwork said it was a 4x4, but clearly it was not. This led to something of an odyssey in trying to find a truck that might suit our needs, and still make the price point we had agreed on. Not to mention there were certain features in the new truck we found deeply appealing, so those had been added to the mix of wants. We covered every lot on the Hill, but unfortunately we were not able to find a similar truck to the one we had purchased.
I told Mel there was a truck at another dealership in Tacoma I wanted to have a look at as it was very similar to the truck we had purchased. Mel asked us to give him a chance to see what he could do for us and we decided to wait and give him that time. Mel came back and told us they would go to Tacoma and purchase the truck with no strings attached, let us take it for a test drive to see if it was what we wanted. Mel and another employee went and picked up the truck and ultimately we decided we wanted the truck.
West Hills made good on the deal we had struck the night before by giving us the truck for virtually the same price (only a $500 increase - which was negated by a lower interest rate they were able to secure us with the lender).
You can put a price on a vehicle... you can't put a price on loyalty and trust. I would trust Mel - and West Hills to do the right thing even when it's not the easy thing... the Guiding Principals held true.
If you want to be looked after and treated right, call Mel, and buy from West Hills Chrysler Jeep Dodge.
David always does an extremely great job when our car is brought in for it's maintenance. He is knowledgeable, professional and friendly. He's a pleasure to do business with and a great help with deciding what corrective actions are necessary.
Treated very well and very satisfied with the service.
I spent 5 months looking for a specific car, searching dealerships from Tacoma to Mount Vernon. Thomas Kim from West Hills was the only one who took the time to keep looking for what I wanted. I am very happy with my purchase
I'd like to thank you and your staff for resolving our recent issues with our van. The wife is happy and says the van is running very quietly with no more P/S noise. Don't know when the van will be back up here again but we will bring it in for servicing at your service department when it is here.
Thank You for the awesome experience in purchasing a second vehicle from your awesome dealership!!! We will definitely tell our friends and family to see Dallas and Frank for their next car purchase!!! You guys are the best!!!
P.S. I love my new toy :)
Jeff and Darlene
Dan Faulkner in service solved a concern I have had since buying my 2007 Jeep Grand Cherokee. Tyson was my point of contact in sales and when it was brought to his attention he took the appropriate action alongside Dan. The minute Dan looked at it, he noticed the molding was missing. Wow, what a revelation! He knew right away what the problem was and he ordered it at no cost to me, and I'll install the missing molding.
Thanks guys, I'm happy that Dan and Tyson identified and found a solution. Dan also signed me up for the Service Rewards Program that no one else bothered to mention to me.
Thank you Dan and Tyson.
Please give Freddy Goret the recognition that he deserves, he is an excellent sales person and an asset to West Hills Chrysler-Jeep-Dodge. Thanks Freddy for a seamless experience in purchasing my 2011 Jeep Liberty Renegade in Nov. 2010! He deserves a bonus!!!
Please give Freddy Goret the recognition that he deserves, he is an excellent sales person and an asset to West Hills Chrysler-Jeep-Dodge. Thanks Freddy for a seamless experience in purchasing my 2011 Jeep Liberty Renegade in Nov. 2010! He deserves a bonus!!!
Great job by Daniel Faulkner. Good to work with.
I want to thank you and Paul for the assistance you tried to give me in resolving the situation with Yakima Dodge. It didn't work out the way I had hoped even after offering to pay the difference. This whole situation could have been avoided had Yakima Dodge done the job right the first time. As service manager, I hope there is some way you can report this to corporate so others may not experience what I did in dealing with Yakima Dodge and there short cuts. Let me know if there is a way you can do this. I'll see you when it's time for service.
Given my unforeseen situation, service and sales were very helpful in my decision to go ahead and trade in my truck and go new.
Chico provided excellent customer service. I also liked the free coffee coupons and car wash. I will continue to bring my vehicles in and recommend the service department to others.
Your service is awesome. Thomas Kim sold us our 2010 Challenger and Dan Faulkner serviced it yesterday. I have never had such a great experience with a service dept. They were fast, people friendly and helpful. Thanks Dan. I will always take all my business here and spread the news.
Very happy with my truck and the service you guys gave me thank you!!!!!!!!!!!!!!
I like the no pressure sales from Dallas. It's a great way to do business without typical sales talk.
Mel Blanton was an awesome salesman and answered all of our questions.
So far I can say that Dan was a real pleasure to work with, he seemed honest and that is one of the most important qualities I look for.
Had my oil changed. When we picked up my car, it had been washed and the inside was vacuumed out. It was a nice surprise!
I have had two previous experiences at the West Hills Auto Plex and neither were very memorable. This purchase through Freddy Goret was the epitome of what a car buying experience should be. No B.S., just a good experience. He made sure that the job was done right all the way to the end. He even programmed our radio stations in and made sure our items were moved to our new car while we were signing papers. I would definitely buy another car from him again.
My jeep advisor was very professional. All of the questions I asked him about my vehicles were answered with great technical advice. I forgot to thank him for the job well done. My visit to the service department was not boring because of the free complimentary coffee, popcorn and even a free wi-fi...
The service was fast and done with care. They were courteous and helpful. They even brought my car back washed, vaccuumed, and checked my windshield wipers! They fixed my flat and completed my oil change in an hour. See you again in 3,000 miles. Thank You Mr. Crawford for all your help.
Everyone at West Hills CJD was courteous, friendly & patient with us. The sales experience was quick, efficient & thorough. We love our new Dodge Challenger!
Dallas was FANTASTIC! He found us a vehicle, within our budget, and did not try to "over sell" us on anything. We will DEFINITELY be back!
Mel and Amelia went above and beyond to get the Truck and Price that I wanted. And even though the deal is done, they still continue to go out of their way to make sure that my husband and I are completely happy with our purchase. I really appreciate all of the hard work they put into my deal. I was by no means an easy sell. There was a lot of back and forth counter offers, this went on for days, with in person, text, and email correspondence. They were always prompt in getting back to me, with answers to all of my questions. I never had the feeling or impression that they were tired of dealing with me, or that they felt I was asking for too much. They were always polite, courteous and friendly. I also didn't feeling that they were your typical car sales people, fake and dishonest. They seemed personable and sincere with me, and I have always been an extremely good judge of character. Even if they thought I was getting a terrific deal, they were still willing to go back with my requests on numerous occasions to get me more for my money. And even though the deal is done, they continued to fix any issues that I had to make me happy..(i.e. Truck was supposed to have remote start, didn't...Called and complained, they are installing it for me) In short, I would highly recommend both of them to anyone looking for a new or used vehicle. In fact we'll be purchasing another vehicle in the next few months, and I bet you can guess who I'm going to. Also, I did a lot of shopping around, and No Dealer could touch the price that I got my Truck for. They were 3,500.00 more for the same exact Truck. So do yourself a favor, by all means shop around, but definitely give West Hills a chance, I bet they'll beat the competition.
Great customer service from Dan Faulkner!!!
Dan did a great job assisting us on the initial repair. He answered all our questions in a friendly, professional manner. Enough that I was comfortable scheduling all the recommended services that Dan spoke to us about when we picked up our Jeep. They say that you should avoid the dealerships and find a local garage for the best service and price. I think we will stick with your dealership based on our experience with Dan.
Fred and Kathy Evitt
Customer service was very friendly and willing to go over the pricing ahead of time. The service was fast.
Thank you Thomas Kim for HELPING me buy the car I want, not trying to SELL me the car you want to sell. It was a pleasure working with you.
Thank you for your interest in my quest.
I want to let you know how very helpful Thomas Kim has been. He is very professional and patient, answering all my questions and spending the necessary time to be certain I felt comfortable with my recent decision to purchase a Jeep Grand Cherokee Overland. He is extremely knowledgeable and accommodating and is a true asset to your organization.
Please give me sincerest thanks to Thomas and have a wonderful Holiday Season
Ladies and Gentlemen,
I had a condition with the transmission of my Dodge truck which was not resolved when I took it to Tacoma Dodge. In fact they told me there was nothing wrong. When I contacted Chrysler Customer Assistance, I was referred to West Hills Chrysler Jeep Dodge in Bremerton.
I took in my truck along with a letter outlining my problem and met their Assistant Service Manager, Dan Faulkner who introduced their transmission man. He understood my problem right away and knew how to fix it. Parts were ordered and the repair made. When they were done, my Dodge was shifting, and indicating the shift properly.
I was very satisfied.
A group of Dodge truck owners here in Gig Harbor meet for coffee and I will be sure to tell them Chrysler and the West Hills people really treated me well.
I hit 323,000 miles on my Dodge Cummins 2500. I have had this truck in Wyoming for most of its life and have hit 5 deer, 1 moose and a cow. I am still getting over 20 mpg. At approximately 200,000 miles I went all synthetic oil. What a truck!!!!!!
The service on my car Nov 2nd was great. The service rep, Dan Faulkner, was very courteous and efficient. My car was completed quickly and also washed and vacuumed! Thank you West Hills for doing such a great job!
Thank you Shay for a great car buying experience.
My husband and I just purchased a used Chrysler from you guys a week ago and I just wanted to compliment the man that helped us find what we were looking for. I believe his name was Freddy. Not only did he remain totally professional but he went so far as to drive our new car to a rental company where we had to return the car we were using. Without him doing that we wouldn't have been able to purchase a car that day. Me and my husband can't tell you how thankful we were for that. After my experience at your dealership, I would totally recommend you guys to others needing a car.
I have enclosed a small token of my appreciation for looking out for my best interest when you notified me that Kitsap Towing may have damaged my Dodge Ram Truck after delivering it to your dealership.
They have subsequently taken care of the damage and all is well now.
I can't thank you enough.
Thank you Shay for a great car buying experience.
Considering that all I was planning was just to look around, I really wasn't expecting any assistance. And then when you offered to take me back to the Gig Harbor Costco to look at the Dodge Challenger, but allowed me to drive it off site, I was sold. I got the car that started my hunt, and from the most unusual place. Who would have thought that the car I wanted was one of West Hills CJD's cars! You went beyond what might be expected of a car sales representative, but then you bought my wife and I dinner because the paperwork took extra time. Now that's going above and beyond. You were courteous, kind, efficient and hard working - especially with all the sprints you took across the parking lot to save me from walking the distance! My wife and I couldn't recommend you more to anyone looking to buy a Dodge, Jeep or Chrysler.
Oh, and thanks again for the hat and mug... small reminders of a memorable buying experience which wielded a Dodge Challenger experience.
Dear Thomas and Ron,
It was a real pleasure working with you both. You were both so friendly and didn't put any pressure on us, and we so appreciated that!
Ron - Thanks for being patient with us as we had trouble on deciding about the protection packages. That helped a lot.
Thomas - Thank you for going above and beyond your job by helping Rick to find my ring, I'm so happy to have it again, and very much appreciate you working so hard alongside Rick to find and retrieve it for me! That, along with the beautiful new car, really made my day!
Thanks to the managers too for your friendliness and having such a great team!! Thank you to those who stood with us while we checked over our new car. It took a while and again, we appreciated your patience & willingness to take care of minor issues. We came away from this with a good feeling and a fantastic car. Thanks to all of you!
Thomas - also thank you for taking time to input our phone numbers and names into the new cars computer system. Helped us a lot!
Kathy & Rick
I recently purchased a RAM 2500. Freddy Goret was the salesman. This young man is polite, no pressure, and had a lot of knowledge regarding the truck. Brian Scott, in the finance department was also very professional. Both men were outstanding representatives of West Hills during the purchase of the truck.
After recently having my Chrysler in for some service, I just wanted to say that Cindi in the service department was wonderful. She re-established what customer service is all about. I have left reviews online at Edmunds and Merchant Circle about my positive experience at West Hills Chrysler, and wanted to send a note directly as well. Cindi is an excellent representative of what customer service is all about. You are very fortunate to have her on your staff, she is beyond awesome.
I own a Jeep Cherokee Loredo. I had to order a part from Nick Johnson in parts. He has gone out of his way to help me. The man deserves a raise! You have a customer for life now. Thank You!
Excellent service. Annie Meyer was able to get me in for an oil change and install a trailer hitch on our Jeep Sport on a Saturday morning.
Thank you so much for employing such great people in service! David especially he really went the extra mile to be helpful in regards to my claim. Annie and Paul are also very helpful and kind. Thank you for all you do.
My name is R. Leonard I bought a used Chrysler 300. Sales people Tyson and Amelia did a good job helping me make the purchase. I would highly recommend the staff at West Hills Chrysler Jeep Dodge.
In February because of damage to my engine heads I went with an engine replacement. This is a traumatic enough experience but as it turned out there were a couple of minor problems that required some tweaking. One problem continued to exist and that required contact with the provider of the engine as well as coordinating with the Service Department at WHCJD. To say it was a frustrating and helpless feeling is an understatement. I was losing confidence and feeling upset.
Through it all your Service Staff, Annie Meyer, and most especially Paul Long worked with me and helped me get through this. Friday 6/4 I walked out of the Service Dept after a day of working again with Paul Long and I was finally comfortable and happy with time, work and customer service.
Thank You West Hills and Paul Long. I will return for my service work.
I would just like to say how much I appreciated Annie Meyers' attitude and follow thru on my visit to have an oil change and repair concerns addressed. She is an asset to your organization. Keep up the good work. I would not hesitate to recommed your service in the future.
Dear Mr. Seney,
I wanted to write a note to commend Mr. David Crawford for his personable nature and his friendly and very helpful service that he provided to me when I brought in my 99 Jeep Grand. He worked with me to ensure that all my concerns were addressed and he even went the extra mile and got on the phone with my husband. My husband is not a fan of my Jeep, he never has liked the model, however I have owned four of them and I love them. David ensured him that all of his concerns would be looked into and that the car would have a clean bill of health when I got it back. The car is running like new and I have the peace of mind that I wanted from the 100K service.
I so appreciated David for his work and his kindness. As a former Senior Manager of a Bank, I know how important it is to have just such an experience with a service industry. I wanted to make you aware of my experience and David's effort and representation.
Lisa and David Theobald
I just wanted to send you a short note to commend your service associate, David Crawford. He was extremely helpful in getting my Dodge Dakota fixed. I could not have asked for better service, and will make it a point to ask for him whenever I do business with your repair shop. He is very knowledgable, and very easy to talk to. He took the time to explain things about the work that I didnt understand and definately helped me feel confident in the work being done to my vehicle.
Again, I could not have asked for better help.....
Natelee & James Dillinger
We wanted to say that our experience with your company thru Amelia was very good and we didn't have to spend the day when it came to filling out the paperwork, a first for us. She has been very responsive to a couple of little problems and is always very pleasant. Everyone at the dealership has been very friendly.
Alfred and Jacqueline Frisch
Thanks for the email. I meant to get back to you to thank you and Dodge for the quick and mindful attention paid to me and my truck that needed repair. I was originally concerned that it would be a hassle and that dealing with the warranty would be a problem, but that could not have been further from the truth. You and Dodge were so easy to deal with and I barely had to lift a finger to deal with the situation. I didn't ask, but now I am certain that if I would have needed assistance with dropping the truck off or picking it up, that you would have helped with that too.
Your attention to my matter certainly changed my view of dealerships and you will definitely see me and my truck for future care.
I have purchased 2 vehicles from West Hills and have both my Toyota and my now traded Dodge Ram serviced by West Hills. I like the care I am given by your service people. I especially like the attitude of Shawn Kelly when I deal with him. I am a no nonsense retired business man. I like things straight up and no games. Shawn takes my needs to management and gets me the deal that makes it a win win for the two of us.
I will continue to work with you because of the trust I place in your valued staff.
Thank you for your time and consideration.
Service is a word that has meaning.
Mark, I wanted to let you know how much I appreciate the great customer service I always get from Paul.He always handles my service needs without any hassle and is always polite and helpful. It is guys like him the keep me returning for my service needs.
Buying a Car, Without Pressure! My boyfriend and I went car shopping a couple of weeks ago, and what a fiasco we were about to encounter!! We went to a half a dozen car lots, and were so high pressured to buy something I wasn't even interested in buying, UNTIL...we stopped at Chrysler, Jeep Dodge.
A young lady named Amelia Reisman came out and asked what I was interested in buying. I told her I really liked Honda's, but would like to look at & try a Hybrid. I also told her I liked blue or silver, wanted leather, and she said, "I have a couple of cars you might be interested in buying." With that, she brought out a Toyota Prius, and a Honda Civic, both with everything I wanted. After driving both of them, she also showed us other cars that I was interested in buying. NEVER did she High Pressure me to buy anything!! I ended up, buying the Toyota Prius. A young man named Dallas asked me if I knew how to get the best mileage out of it, as well as how things worked, (it also has navigation), so we went for a ride so he could show me.
If any of you are looking to buy a car, I'd suggest going to Chrysler, Jeep, Dodge in Bremerton first, and save yourself the anguish of dealing with the vultures we found at some of the other dealerships in Bremerton.
AAAAAAAAAA+++++++ for Chrysler, Jeep Dodge!!!
Wanted to let you know we were very pleased as usual with our visit to your shop yesterday. We were fortunate to be able to have a quick electrical check done as a (walk in - ok, drive in). Thanks for the continuing fine service we have experienced.
Dear Ms. Meyer
Just wanted to say thank you and I appiciate your email. You guys did a really great job and you were an excellent employee. It shows that you have really good customer service skills and thats what counts alot of the time. So I will definitly be back when my car needs to be serviced again. I hope that you have a good day and don't drive too fast in that Lamborghini. :) Thanks again.
I recently bought the Dodge Ram 1500, and I am very happy with the truck. In addition to being a great truck it has all the nice features that I would expect in a luxury car. Built in DVD player, remote starting (great on cold days), integrated blue tooth technology to talk hands free through the speakers. Sunroof and a button to open the sliding back window from the driver seat. Other features include movable foot peddles, (good for shorter people). And how about this one, reprogramming the settings of the truck from the steering wheel. For example, I do not like the horn to honk when I lock the doors remotely. I can change that setting while following a simple menu system the will let me change that and all kinds of other settings.
There is a 30 gig hard drive for music, pictures, movies, and what ever else you want to put there. You can download music and files onto the hard drive through a USB port (really cool). For you iPod fans there is an adapter so you can play your music as well.
The sales people are friendly, helpful, not pushy, and courteous. I know Deb, Dallas, and Brian from finance quite well and consider them to be my friends.
The service department recently merged with another dodge dealership, and for about a week there were trying to adjust to all the new customers, but they have seemed to have gotten everything together, and it seems to be flowing really smooth now. I think the service that I have received from my older vehicles has been very good, and I am COMPLETELY confident to bring all my maintenance to them.
I want to let you know that I had my car serviced yesterday, and I greatly appreciated the time and service made by Mr. Paul Long. In gratitude I am sending this note to let you know that your employee did a very remarkable service, had a good attitude, and was very knowledgeable. He handled it well and I am very happy to get out from the shop with a remarkable result. Every time I drove it, I felt secured and smooth. Thank you again and I will be back tomorrow for another service of our van.
Mrs. Catalina Virgie Carlson
Just a note to say "Thank You" Frank for the courteous, competent sales service you showed to us when we bought our .08 Cummins Diesel Dodge Truck.
Mr. Woods's belief in sales people has been of a negative nature, however, you my friend dispelled all those fears with your amiable manner. You gave us confidence in the fact we could trust you and our needs and desires were your goals.
The purchase of this truck has lifted the spirit of Mr. Woods.
Thank You So Much. It was overall a pleasant experience.
Lynn and Sheila Woods
I need to comment about how professionally and very helpful that Art Hunt is. I've had my Jeep serviced several times and he always gets me in and on my way very quickly. You will get my business every time with people like him there.
I am taking this opportunity to inform you of the outstanding customer service that I have had the pleasure of receiving from your service department, especially Paul Long - Service Advisor and from Mark Kluge the Service Manager. I am very particular when it comes to the servicing of my vehicles and both Paul and Mark have been extremely professional on every visit. I have had an ongoing problem with our '07 Dodge Caravan, which hopefully they were able to solve with this recent servicing.
Dear West Hills Chrysler Jeep Dodge, Over the weekend our daughter purchased a new car from Kris Howell’s son Dallas. This is the 2nd car this year we have dealt with Dallas. Purchasing a new car is not always fun – Dallas is excellent to work with, doesn’t try to sell you something you can’t afford or do not want, absolutely no pressure and gets the best deal he can. He works for the West Hills Auto Group and can sell anything on the hill! So if you are looking for a new car, ask for Dallas Howell! We can’t say enough good things about him! Have a great week!
Hi there, I have been to your dealership twice since Bremerton Dodge closed, and I have to say that I got the best service from Kathleen Christoffer. Not only has she been very professional and honest, and helpful to me at the past dealership, she has proven it again the two times I have come to your dealership. Thank you so much for hiring such a friendly fact to greet us customers, it really makes a huge difference!
Thank you Mark. We will tell everyone we know that West Hills is the only place to buy a new or used car. Again, thank you and we also want to thank Freddy our salesperson and also Art Hunt for their professionalism.
In my fifty plus years I've bought several new vehicles from many different dealers. Too be perfectly honest this purchase was by far the best experience of any past dealings. Dallas Howell was honest and personable and all departments were a great help. Your facilities are beautiful and comfortable. Thank you for the best experience buying a car. You've made a lifetime client and I will send everyone I can to your dealership.