Customer Testimonials

Paul Long was very helpful and explained everything in detail.

I had excellent service yesterday. Everything done as promised and promptly. Thanks a lot, Jeff!

Mel was a great person to work with. He was not aggressive but was able to find me a vehicle I was interested in.

Taking my Dodge in for service work is not a hassle at your dealership! Friendly people :-)

My wife and I truly enjoyed our experience from the time Shawn Kelley introduced himself and answered all of our questions. He also followed through with introducing us to everyone and explaining each persons responsibility in completing our purchase. This is my first purchase of a Dodge truck, I have owned GM & Ford product up until now. My Son purchased his first Dodge truck a couple of weeks ago and that is what got us to stop by and look and see the advantages. We thank you and appreciate everyone involved with making our purchase the right one.

I would rate m experience as very good; I haven't purchased enough cars from other dealers to compare. Mel did a very good job, was very helpful and informative.

Frank and Donnie were awesome. I would recommend any of my friends and/or family to visit them to purchase a vehicle. Thanks.

It is always disheartening when you come in for an oil and filter change and find out your car needs more expensive work done, however, Jeff was so pleasant and efficient that he made it more tolerable...what more can a person ask? Thank you.

Very courteous staff.

Great service - thank you

You guys are great! Why not bring a jeep in to place where they know them best!

In for a regular oil change and as always David handled the process very well. David even hooked me up with Kevin for extended warranty information. Plesent stay and the water was cold. Thanks for being there!

Enjoy doing business with such a great staff. Dave always does a remarkable job when handling the maintenance with both our vehicles. He is friendly and a pleasure to deal with. Always keeps you informed on the status of what is going on during your time at this dealership.

Jeff is awesome, he knows his customers and understands customer satifaction.

A big thank you to Frank Jeffers for all of his help! He really did help us to pick out the right vehicle! :)

The people I work with was very professional, both salesman and finance persons. Thanks for working with me.

Amelia was very helpful, friendly, and straightforward. We enjoyed working with her!

I always enjoy dealing with Dan Faulkner when I bring my jalopy in for servicing. He is always courteous and professional. In addition, he remembers me and takes the time for friendly conversation. He is a superb representative for your business.

Great job I got my nickel and penny back 2 out of three not bad and my Jeep will always be worth at least a dime. Happy Camper Indeed!!! Thanks, JP

Customer Service, "yes we can" attitude was great. Dan Faulkner was very informative. Nice clean facility. I liked the look of the Shirts on the Parts Department Crew, nice touch.

I dropped in to check on getting a new key programed for my wife's Charger. They had the key and fit me into their service schedule. Took the time to see the new Durango. I was shown two models of the Durango by Tyson Stanley, He was very knowledgeable and great to work with. An excellent experience at this dealership. I'll be back again.

My sales associate Chad Bass really worked with me to get me exactly what I wanted and got all my demands right down to the exact specification.

Everything went as expected...thanks Jeff!

My salesperson, Tyson Stanley, did an outstanding job in explaining all the features of the vehicle I purchased, patience, and willingness to "go the extra mile" in getting me exactly what I wanted. He is a tremendous asset to your dealership.

I am comfortable that my problem was addressed completely.

Service was great overall. There was a delay picking up the vehicle due to the repair taking longer than expected. I walked in and was serviced the same day, so no complaints from me. Great Job West Hills Dodge and Paul. :)

Mr. Kenyon was professional, personable and thorough. He explained various things well and was quite agreeable when I asked him to inspect my car before it went into the service bay. I was very pleased with this service.

Jeff is very professional employee, and in our mind represents the type of service West Hills wants to deliver to the customer.

Great job! Thanks.

Love the great service! Jeff is an outstanding person to work with!

Better experience than I expected. I'll be back.

Great customer service. Thanks for the shuttle ride.

In December of 2011, my Dodge Ram Diesel developed a mystery ailment. I brought it in to West Hills for diagnosis & repair. Jeff Kenyon turned the vehicle over to Steve Morrison who immediately recognized the symptoms and did the repair work. The truck was returned to me only to exhibit the same symptoms a couple days later. I called Jeff who instructed me to bring the truck back. Once again Steve Morrison went to work on it. He rechecked his work and discovered that someone else in some point in time had botched a similar repair. Steve corrected the problem and after driving the truck to Yuma, AZ and putting nearly two thousand miles on it, it is running better than it ever has since I purchased it. Thanks to Steve's diligence and unwillingness to give up, I have a dependable truck I can count on. My thanks also to Jeff Kenyon who kept me apprised of what was going on and also kept encouraging me that Steve was going to get it right. Thanks West Hills Dodge for having such dedicated and proficient people on your staff.

Shawn Kelley, he sure sold us on a Jeep! Purchasing new vehicle was quite an easy experience.

Very friendly staff - love the food court.

I want to thank you SOOOOO much Jeff, for the way you handled the situation. I am so grateful that the adjustment could be made so quickly to my wipers. I was on my way home after a long trip & had been delayed for 2 days already by the storm. The wipers were the last 'straw' & I couldn't have been happier with the outcome! Again, thanks so much! Jeff, you made a bad situation for me much more tolerable & I also appreciated the information about what caused it to begin with.

Freddy did not over or under sell the truck. The negotiations were quick and the process was great. Thanks for making this car buying experience a great one.

Great Service!!! I will always come to West Hills whenever I need any service or repairs done to my vehicle.

Maintenance was completed in a timely manner and service writer was professional.

I just appreciate Jeff for his phonecalls keeping me aware of what was going on with my vehicle from start, top to finish.

Best car buying experience I have ever had. I really felt like Frank was trying to do the best he could for me. Thank you again.

Wonderful service!!!

Mariana Lazaro, Assistant Service Manager, was professional, courteous, helpful and friendly, more people should be like her. I felt much better because of her and will return because of her.

Quick in, Quick out; excellent service

Everyone was most helpful and very friendly. There was a level of connection that went far beyond just closing the deal. This is the second Jeep we have bought here and will not be the last. Thanks!

Dan was very pleasant and helpful. Thanks so much for a great experience!

Tyson Stanley has handled everything professionally and has gone out of his way to make the buying experience a pleasant one for me. He is my go to guy when it comes to buying a vehicle in the future. Thanks again Tyson.

Dallas helped us find and purchase our vehicle. It was great working with him because we've met with him several times within the past 4 years even at other dealerships and we always felt very comfortable with him. He has never tried to push a sale on us or be obviously annoyed that we left without purchasing which is why we always came back to see him. I'd say he's the best sales person ever! Thanks!

I was treated very well by Jeff. He kept me updated of when the parts were due to arrive at our dealership. The car was due on Thursday, but Jeff called and said they wanted to keep it one more day, so Steve (the technician) could drive it and make sure all was well. I am very apprecative that they offered me a rental car for that extra day! Thank you!

Service was great as usual.

We always have very good service. Thank you.

Dan was a great guy to work with. Unbelievable! Thank you!

Amelia was by far the best sales associate that I have ever worked with! I have purchased several cars and trucks in the last 4 years and she has blown me away with her customer service skills. She was friendly, personable and did everything that she could to complete the sale. (Including driving her own vehicle to Tacoma and Treasure Island to obtain signatures and staying much later to wrap everything up). Her dedication to customer service will make me a returning customer for life! Thank you so much Amelia and the rest of the gentlemen that worked me with to buy our truck. Thank you!!

All the people I met and who helped me were very courteous and responsible.

Dan provided excellent customer service and clear advice that will ensure I will bring my Jeep back for additional service. West Hills is now my local Jeep service center - thanks for the pleasant experience.

Everything was great and we will be bring our Dodge in for any furture work!

Pleasant experience. Great deal! Thanks a lot.

We bought our vehicle from you in April, and have had nothing but wonderful experience with the service since. We will continue to bring it in for all maintenance and repairs necessary.

Great service, courteous and professional!

Thank you for your very prompt and courteous service. Your response to my concern was greatly appreciated!

Was treated great and Merry Christmas and Happy New Year.

I just want to say that I really appreciate your honesty and professionalism. Keep up the good work.

This Jeep is my first West Hills Chrysler Jeep purchase. Every interaction I've had with the West Hills staff has been very professional, and enjoyable. Jeffrey's help with my recent 15k service and oil change was no different, he was very professional, and pleasant. There is much more to business than quality products and service. The relationship factor is monumental, and means so much. I have that with WH. Additionally, I want a permanent dealership to work with, one I can bring my kids to for their auto purchases. When I come to WH, I feel I'm in a place with people I can trust. I feel I'm doing business with friends.

Good service all around.

My Jeep was in the shop for a full day. David made it very convenient setting me up with a rental car right away. Kept me informed throughout the day. I'm very grateful.

Very professional; I got a free wash job also. Crew at the service desk is always helpful.

I`m pleased with my service.

Took my wife's 2004 Jeep Liberty in for another oil change. As always, very satisfied with the service at West Hills. We've been having the service work done there for over three years now and see no reason to change. In fact, we've now moved to Westport, WA and it's a little over 200 miles round trip to have her Jeep serviced at West Hills, but it's our plan to continue doing just that. My wife really appreciated having the vehicle washed and the inside vacuumed yesterday! Thanks for that!!! We'll be back in about March to see you again. Merry Christmas to all.

I came to look at vehicles on the recommendation of, and with, a friend. The salesman (Tyson Stanley) who sold my friend a vehicle was extremely knowledgeable, amicable, and respectful enough of my wishes to turn an intended 'fishing expedition' into a sale. I am extremely happy with my vehicle purchase and woiuld definitely return when it's time to replace it. Thank you again Tyson.

David did a wonderful job of explaining each of the things that were done to our van and the items i wanted him to look at. Good job.

The service was great and my vehicle was ready when promised. Mariana was very courteous and knowledgable. I came in for an oil change and Mariana informed me my truck was due for some other minor services. I was able to get it all taken care of at the same time. Thank you.

In general you do a decent job....I feel I can trust you.

Freddy did a great job.

Very friendly, prompt service. Great job with washing and vacuuming my car too!

Great service and will come back because of Jeffrey Kenyon's professionalism!

We truly appreciate the excellent customer service workmanship we receive from the West Hills staff. We have not had one complaint in the 3+ years we've been taking our Jeeps to this facility. Thank you and keep up the fantastic work!:)

Appreciate the excellent service and wonderful attitude of the staff. Thank you very much.

Great experience, I appreciate being able to work through the same sales person on both our vehicles.

Great dealership. I bought a brand new 2011 Dodge Grand Caravan there, and I fully intend to buy my next vehicle there!

I am very happy with the way my car was taken care of.

Friendly, professional service. Work was done in a timely manner by an expert mechanic for the amount estimated. Jeff Kenyon was especially helpful, keeping me informed throughout the process. What more could be asked?

Another great job by Dan and the service staff

Very good service and my car was cleaned and vacuumed and looking brand new.

Jeff Kenyon was so great to work with and was so helpful.

Polite, Courtiuos service repairs made in timely a manner with a clear description of what was wrong and how it was repaired.

The customer service was REALLY GREAT! From the first person we talked to Chad then to Shawn, and finally Kevin. They were friendly and did a good job. I'm glad I bought a car from your dealership because every single person my family talked to in your dealership was great. A big thank you to Chad, Shawn and Kevin.

Greatly appreciate the car wash. And I was very surprised to see that the inside was vacuumed as well. It's a little thing, but leaves a good impression.

Yes, Dan explained everything they were going to do to my car in plain language. He was a pleasure to talk with and went over and above on customer service. Please thank him again for me on his very pleasent attitude.

Thank you for fixing my vehicle so quickly & for being so hospitable while I waited. Have a great holiday season.

Dallas is a great salesman. He listened to our needs and satisfied the majority of them with the presentation of the Chrysler 200 Convertible.

West Hills and Paul are great! Friendly service, and I really appreciated the free loaner! A big thank you!

I believe this is our 6th purchase experience at West Hills and, Amelia & Kevin were a pleasure to work with.

Good experience--thanks!

Marian had my 1998 ZJ Grand Cherokee 5.9L transmission serviced and all wiper blades replaced within an hour and a half. Sved did the fluid change as he did on my other 5.9L. Smooth transaction!!

I appreciate the care my car receives when I come to West Hills Jeep. Dan has been most kind and helpful.

The service writer was very helpful. Every time I come in I appreciate your buisness more. THANK YOU!

Thank uou for going that extra step of explaining everything to me and understanding that I couldn't manage everything you recommended in one visit. I will be back as soon as I can manage those. HAPPY HOLIDAYS!

Again Dan does the outstanding job of taking care of us and our car. Thanks.

Freddy Goret was fantastic! I've had so many negative experiences with car salesmen in the past which made dealing with Freddy even more of a positive. His customer service skills are excellent and set me at ease right away. I supervise and manage the work of several people and told him to look me up if he's ever out of a job. He's the type of person I like to hire. You have a real winner with him. The rest of your staff gave off a good vibe as well. I don't remember the name of the finance person but he was very positive and not too pushy. I plan on recommending your company and especially Freddy to my friends when they want a vehicle. Thanks

I have been a customer since 2008 and have always been pleased with your outstanding customer service. On this visit, I would like to thank all the advisors for a smooth transition and quick assistance with all my concerns and questions. My vehicle was washed and vacuumed free adding to an even better experience along with a pleasingly aesthetic vehicle look. I again thank all your service advisors (Dan, David, Paul and especially your assistant service mgr Mariana) along with your mechanics who contributed to the positive experience.

Thank you to Dan Faulkner for his informative help and assistance.

It's a pleasure to work with David Crawford. Excellent service writer and great customer service!

Amelia in sales and Thomas in finanacing were very easy to work with. They were both very patient in letting me make the decisions I wanted to make and didn't make me feel any sort of pressure, whatsoever. I look forward to returning for services. Thank you.

Truck was done earlier than promised, which is always a good thing. Coffee pot was keep full and overall, pleased with visit. Thank you.

Mel did a great job on Chrysler 300.

The original time promised didn't happen. He changed the date to the next morning which was then ready. The estimated price was a bit lower due to the inconvenience & that was a nice gesture of the company's part. We did appreciate it. Thank you.

David did a great job by giving me several choices of tires based on my requirements and price range. I feel this helped me make the best choice and I am very happy with the outcome. I will look for David the next time I have an automotive need.

Staff was courteous, informative and our writer suggested rear windshield blade that I had forgotten about. Very helpful service... Thanks!

Dan in services dept had assisted me in determining which vehicle to buy, and introduced me to Dallas. Both Gentlemen are excellent employees, and having employees like that will always win my business. Definitely, I will be back, and introduce friends to those people as well. Thank you.

Amelia Reisman, was extremely helpful. She really knows how to treat customers well. I would buy another vehicle and ask for Amelia.

Mr. David Crawford was my service rep. He was very helpful and knowledgeable of the service required.

I really enjoy getting my vehicle service needs done at West Hills Dodge. Your service staff, especially Paul, are vey courteous and professionals in every sense.

Thank you so much for working on getting our car ready in time for my husbands doctor appointment. It was much appreciated!!

Freddy was easy to work with. He did not give a "buy now" sales pitch. He is polite, to the point and quite knowledgable regarding his vehicles. I will recommend him highly to others.

Again great customer service and support; this will be the only place that services my Durango!

Very happy with the service and customer service from Paul Long.

Best buying experience I've ever had the pleasure of being involved in.

Shawn and your staff were very helpful and professional. My best experiance yet in buying a vehicle. It's a Jeep thing....

Awesome Jeep, Staff, and Experience. Thanks.

My car ran smoother on the way home and had more oomph going up the hills. Thanks.

I am very pleased with this very stressful situation. I feel assured that the "Death Wobble" will not reoccur. Thank you for your inciteful attitude and assurances.

3,000 thank yous to Dan Faulkner for noticing a leak and saving us $3,000+!!! He has no idea how much it meant to my husband and I for what he did. He made an observation on my truck and went the extra mile to get it taken care of. Dan even checked with the Warranty office to see if they would cover the cost, which they did; he notified me and explained everything to me. Sure, it may have cost us an extra $200 but it was well worth the extra money considering how much more it would have cost us had he not gone the extra mile and got it taken care of. So Dan, thanks again 3,000 times (giggle-giggle:)) for doing a job WELL DONE!

Daniel Faulkner and Shay and the ladies doing the coffee always go above and beyond to retain customer satisfaction. I enjoy having my jeep serviced there and wl be a customer for many years to come.*;)...Thank you!

The service was excellent. Thank you.

I purchased a 2011 Ram 1500 on 08Oct11. Shay Wilson was my saleman, Tom Kim was finance and Bret was our manager. I hate buying vehicles because it is stressful to me. There was no pressure and stress during my experience. Shay searched hard and found the right truck for the right price. I was going to buy used but he hooked me up with a new vehicle. I spent a lot of time there and he bought my son lunch while we were working the deal. I appreciate the flexability of the management team with pricing and trade-in value. If the deal wasn't right, I was prepared to walk but they were very nice while working with me and not being pushy or rude, so I stayed and finished the deal. I am very happy with my experience and price. I will recommend the West Hills Chrysler Jeep and Dodge dealership to people I know.

Mel, Thank You for taking the time to show me your cars and all of their features. As I'm sure you know, finding the "right fit" for a car involves not only statistics and features, but simply the "right feel" between car and future owner. Today, I am confident I found that "right fit". I do appreciate the time you took to show me your car(s) and I am happy to share my car-shopping experience with others. Thank You Again.

Thank you Dan for taking care of the oil change and for checking the charging system on the Liberty. Now I know it will be ready for the bad winter we are suppose to have. Thanks and have a wonderful day.

Ron in your "Final" paperwork area is a very pleasent person to deal with, so is Amelia our sales person.

All were wonderful calling us to give estimate was earlier than promised and car was ready before promised time...super job THANKS CAR IS RUNNING GREAT!

Jeff was very pleasant, thorough and efficient. In fact, he even stayed around after closing to patiently review the maintenence work with us. Then two days later, I returned with my tire pressure light on and he pleasantly arranged for a mechanic to look at the tire and check it out. Thanks to Jeff. He is an asset for you.

I encouraged my parents to buy a Chrysler Cirrus from your organization in 1995 and, upon their deaths three years ago, I inherited the vehicle. Since they had only put less than 40,000 miles on it, I decided to make it my car rather than buy a new one (thinking it still has some good years in it).

In the course of my visits to your service facility, I have invariably experienced fine, professional service by your personnel. Since nearly all of my dealings have been with David Crawford, I would like to especially call his behavior to your attention. Without fail, he has been thorough, clear, helpful, timely and fair. He delivered on what he promised and did not over-promise in order to get my business. I would not take the trouble to write you if this had occurred on only one occasion (for we all have our good days), but he has consistently behaved in this manner. He is a credit to you, to your organization, and I appreciate it.

I always feel confident bringing my Pacifica to West Hills Chrysler. I am always treated fairly and kindly. No regrets purchasing my "Maggie Pearl" from Premier/now West Hills.

Dear Frank,

I do want to thank you for the invaluable service you gave me during my time at West Hills. You remained polite and helpful throughout our interviewing time and driving time. You showed me a number of "might be's" and gave me the assurance that you were willing to spend lots of time with me, if needed. Although I am an impulsive woman and tend to make quick choices, your calm and generous attitude made me feel safe and well taken care of. Thank you so much for your kind and thorough attention.

Smooth transaction, Amelia was very pleasant to deal with and helpful every step of the way. Thank you!

Mariana, Did a great job of getting the car repaired and back on time.

Both service writer and mechanic did an excellent job and your dealership should be proud to have two dedicated employees. Very satisfied.

I was in for a oil and filter change & new wipers. Went smoothly, and Paul was pleasant. He gavw me information on my next recommended maintenance schedule and I was out in reasonable time for a very busy Saturday morning.

Excellent service, friendly, and fast.

Chad Bass our salesman was amazing! He gave us the red carpet treatment without any pressure to buy. He really knew what kind of car we were looking for and helped us find our dream car! Our next car purchase will definitely be with Chad. We arrived at 10:00 and test drove 4 different cars. We decided on our Challenger and then were told to go get some lunch while they did the paperwork and crunched the numbers for our trade ins. We are very happy with our new car and thank you so much for helping us find it!

Thank you, David & Ron!

So glad I finally got my Hopkins graduation present!

Leonard and I have been enjoying Jeep Freedom with weekend excursions and explorations of Chinook pass, Hood canal, Port Angeles, Rialto beach, La Push beaches, Neah Bay, Forks, Olympic & Rainier national parks, Hurricane Ridge, Hoh Rainforest, Snoqualmie Falls, Westport beach, and Grayland state park.

We were just thrilled to be able to drive the Jeep out on the beach--a first for me--at Grayland [see attached] and watch the sunset over the Pacific ocean. It doesn’t get much better than this!!!

I bought a '00 Toyota Tundra in July '09. My salesperson was Tyson Stanley. The truck has taken me from Bremerton to Pensacola and back to Oak Harbor with no trouble. The only things I have had to replace on the truck in two years are brake rotors and rear brake shoes. I had the transmission serviced in 2010 and the technician said it looks great. Truck has given me no trouble at all. I would return to this dealership for a second purchase, given the chance.

Very smooth and professional transaction....Good doing business with you.

Tyson once again bailed my family out of a vehicle crisis! When we had a need for another vehicle, Tyson was our first choice. He is awesome!

West Hills Chrysler Jeep Dodge totally rocks when it comes to servicing our vehicle. Will probably be a deciding factor on where we will buy our next vehicle!

One of the best Jeep dealer I had been to, nice parts store , I also like all the Jeep stuff you have.

Paul is the best. He communicates with me so I know what is going on. I don't have to call. This saves me time.

Frank made our experience very pleasant and extremely easy. I love my new car.

Shay was great and found me the perfect Jeep! Thanks!

We really appreciated your help and service. Paul was so helpful - and getting my cracked windshield repaired was such a help. We'll see you again in a few weeks when our next oil change is due.

Amelia and Shay were awesome as always and I will only shop at West Hills CJD!

I very much liked the fact that Shay was not a pressure salesman. He was enthusiastic about the vehicles he is selling. He was personable and very accomodating to me.

I was VERY pleasantly surprised/impressed with the thoroughness Of my recent service visit- especially as it was "unscheduled!" Keep up the GREAT work!

As always, Daniel Faulkner and the rest of the staff at West Hills Chrysler Jeep Dodge make it so easy to have the routine maintenance performed on my vehicles. Dan is super courteous and knowlegable and keeps you well informed of the needed repair actions/inspection conditions being taken/found during your visit. Dan and the staff are always friendly and very interested in you, as a person and with helping you make the best decisions when it comes to your vehicles. The entire staff always go out of their way to make the time spent at your dealership a nice, friendly and enjoyable experience..

Jeff was also helpful with assisting me at the parts department with a part issue on my other Dodge vehicle. Thank You.

I recently purchased a truck from West Hills and had Frank Jeffers as my sales guy. He rocked! It was a hasle free environment and Frank did not push anything on me that I did not want. He helped me price a truck and then when I realized I wanted a different one which was more pricey he worked with me to make sure the price was where I wanted it. When I asked him a question Frank gave me a straight answer and didnt pressure me into making any decisions. Frank Jeffers and the rest of the West Hills team was awesome!!!!!

David Crawford, Thak you very much for letting me know about the plug that has some damage on it and my air filter. Thank you again for making sure the oil got changed and for doing a vehicle inspection check on my truck!

I want to thank you for your kindness and patience. I am delighted with the car. And, more importantly, I feel safe and secure in knowing this car will run well for a long time now. My friends are very proud of my decision as many have been worried about the other car for some time. And, I have more garage space! Thank you again Shay!

Good job! Appreciate your fast and courteous service.

Jeff and Dave were very helpfull and super friendly - thanks guys for making my visit a great one.

It went well and ran smoothly. Thank you so much.

I would like to thank you for showing my husband and I the Dodge Journey last week. We appreciate you sharing your wealth of knowledge about the vehicle and taking us for a test drive. We loved your enthusiasm for the Journey and for what you do.

Best wishes to you and thank you for your time.

To Shay and all the rest involved in our purchase:
This is just a short note to thank everyone and to say that we are happy with the Compass, the deal, the service and the general standards of the dealership. A good sales representative can not do his/her best without a good product and a good company behind him.
We were very impressed with Shay, and with the neatness, courtesy and presentability of the people at West Hills Chrysler Jeep Dodge.
We will not hesitate to recommend you to others should the opportunity arise.

Your service staff is awesome. My vehicle was not only serviced well but also washed. Thank you all for a job well done.

Paul Long was courteous and efficient when checking my jeep in for service. He also was kind enough to keep me updated by phone as to cost and needs discovered during vehicle inspection. He arranged for windshield replacement at a different location while the jeep was there so I didn't have to make an extra trip. Overall, the waiting room, courteous staff and friendliness made the experience pleasant. i think the charges were reasonable, and my jeep was ready on time. it was washed and clean, ready to go. Paul Long is an asset to your business and I will recommend your dealership to others.

The communication regarding my truck and what needed to be repaired was excellent. Thank you for providing us a vehicle to drive while ours was being repaired.

I would like to thank Ron for understanding and working so hard to keep me happy. Ron ran my loan and obtained approval through Wells Fargo. I had a very bad experience with this bank and vowed to never do business with it again. Ron jumped through hoops to get another approval for me and was successful. This type of service is why I will always buy my vehicles from Dodge. They show loyalty and compassion for long time customer like me.

I really like your sales and finance team. This is the second car I've purchased from Amelia and I'll probably be back next summer to get one more. Thanks.

Quick, excellent service! Thank you!

Maintenance was good and Paul Long great as usual.

I don't like car shopping, typically, and it was a pleasure to do business with you. When I am ready for a new vehicle, I will be back.

Dan is amazing! He worked with me to keep my service within my budget, was very responsive to questions and even helped me avoid unnecessary expense (that I had actually requested) by physically taking me to my vehicle and showing me how to do the minor repair myself. I was VERY impressed with his service in particular, but had a very positive experience from start to finish with your team. Thank you!!!

We have bought three cars in 8 months from Amelia Reisman and West Hills Chrysler Jeep Dodge. We have consistently received great cars and a generous trade in amount on our other vehicles. She is friendly and very knowledgeable of your fleet of vehicles. She is honest, and will tell you which car is a good fit and which is not. We get our service done there also. I always recommend this dealership to my friends and family and will continue to do so. Great job! Thanks!

My wife and I are so happy with our new 2011 Jeep Wrangler and we were also so happy and glad to have Mr. Cody Watts as our sales person. He is a promising car salesman despite his young age.Cody is a well trained car salesman. He is so professional too! We wish him good luck to his new career and we really appreciate all his help to make this deal go through....he is a keeper.

I am very pleased with the service I receive from West Hills! Thank you for the email reminders...they truly help me!

Cody Watts sold us our vehicle and is probably the best vehicle sales rep I have ever done business with. Thanks again.

Overall Great experience

Tyson is a very friendly person to deal with and made us feel like we were among family. Well done.

Great Sevice, always Great Service.

Amelia is the friendliest and most knowledgeable salesperson I have ever dealt with. I have purchased over 10 new vehicles over the years and no one has spent the time she did teaching me about the car and also helping my daughter search for the car she wanted. You have a special person there. I am very satisfied with the outcome of my purchases.

My service adviser, Paul Long, was outstanding in providing exceptional service for my '02 T&C. Not only did the estimate stay under and within my budget, but I was impressed that he took the time to listen and understand my concerns about the service.

Frank went out of his way to get me into a new car. He was very personable and very very helpful. I would definitely buy a car from him again.

Always a pleasure and we will be back as will my family members and friends.

As a SWF (Single White Female) most dealerships have men for sales staff; most men did not take me seriously as a potential buyer. I want to THANK YOU for listening to me and finding the perfect car. I would HIGHLY RECOMMEND this company to any SWF looking to buy a car. These people WILL HELP YOU!

I have been very satisfied with the service at West Hills Chrysler. This is the second time I have had the oil changed in my 2010 Sebring. However, until last June, I used to bring my 2007 PT Cruiser for regular service, until I traded it in for the Sebring. Over those several years, I have had good service from Paul, David and now Jeff Kenyon.

Mel Blanton was outstanding and I would happily purchase another car from him.

Service personnel are very professional, personable and helpful. They do go the extra mile.

Paul was an excellent service rep. Explained clearly and got the job done properly and on time. We'll use y'all again.

On-time. Friendly people. Good experience.

Dan Faulkner is very polite and friendly with customers.

Good fast service for the oil change and checkup and replacement on the windshield wipers. Thanks!

I was very pleased with my service appointment at the dealership. The professionals at West Hills Chrysler were courteous, efficient and very pleasant. I would recommend the dealership to all of my associates would want a great service experience.

Excellent service. Our representative, Jeff Kenyon is fantastic. Thank you.

Everything was great! My husband and I are very happy!

Shawn's product knowledge us exceptional. Great listening skills...rare in sales people. Bryan in finance was friendly and profesional.

I love my Jeep!!! Dallas was great to work with, very courteous and professional. He walked me through every step and I got exactly what I wanted. A big thanks to everyone. =)

I really am greatful for all you have done for me and your customer service is awsome.

Amelia was great...( thanks for the water on that hot day)! We almost left with out a sale. But last minute I spotted another I had to drive and test out. She got me on the third row seating! Appreciate it!

They washed my vehicle so it looks like new. I even got a free voucher for a Latte across the street! Excellent service!

Dallas is a no pressure salesman and excellant person to work with. Give him a pay raise!

Dallas was wonderful working with us and our children. We did not feel pressured and appreciated the dealership working with our budget.

Jeff Kenyon was very helpful and kept in contact to let me know when my repairs would be completed. Thank you Jeff!

Just want to say SHAY WILSON was awesome. Friendly professional and hasstle free in purchasing my car. Gave me the time to think about making the decision to purchase. What an asset to your dealership. He will totally be recommended as well as all your staff. Great job and I look forward to driving my new Dodge.

Friendly staff. Thanks.

We were so happy with our purchases at West Hills. Freddy Goret was an amazing help, very knowledgeable about the vehicles he showed us. He took some time getting to know what we were looking for, then gave us a large selection of vehicles to choose from that met our criteria. He was very personable also, making us all feel like we had known each other forever. David was also very helpful with the selection on my daughters car, and while I wasn't on site when they were selecting one, my husband and daughter both had great words to say about him as well. The financing department guys, Bryan & Ron, were both informative and personable also and explained any question we had for either vehicle. Yep, we purchased 2 from West Hills, and when it is time to upgrade our rides, we will definitely be going back to West Hills. I can't say enough about them, they are fabulous!

Dan was super nice and explained things well. He worked to give us the best price possible for the repairs and was very patient as I tried to explain the problem we were having ("Well when you go this fast, then the thingy makes this weird...") Also, Dan went out of his way to get me a loaner car so that I could still get to the airport to pick up family :) Thanks Dan, you are awesome!!

Service writer Paul Long kept me apprised of the repairs and explained the work being done. Overall excellent customer service!

Thank you for the care taken to extend the road worthiness of this 2000 Jeep Cherokee!

I had a headlight replaced this visit. Everything was handled satisfactorily. Thanks!

We had great service! Thank you West Hills!

Had my Jeep in service for a knocking noise in the steering while turning. The mechanics started a diagnostic and began work on a recent recall (L09 and L03). The knocking noise is gone and I'm happy that it's fixed. The customer service has been outstanding and we appreciate that. Thanks to Dan for the great service.

I have always been treated with courtesy when dealing with West Hills Chrysler Jeep Dodge. The staff is friendly, helpful, and thorough. The waiting area, and surrounding areas are always kept clean, and well maintained. I have had the privilege of dealing with Dan Faulkner in scheduling the service. Dan has always been exceptionally friendly, and very thorough. Not only with me, but I have noticed this with others also. It has always been a pleasure dealing with West Hills Chrysler Jeep Dodge.

Thanks for the wash!

As always, your staff is very courteous and my vehicle is always ready when promised.

Thank you.

Tyson was a lot of help and really listened to our vehicle needs and he delivered the perfect car to my family and I. Thank you so much for such outstanding service.

Our Liberty just needed it's 60,00 mile service but, surprise, it needed a little more! Dan was really great at explaining what problems were found. It didn't need an alignment but, a brake job (complete) that was suppose to have been done when we purchased it at another dealership with 48,000 miles on it. There were a few other repairs done and my husband & I are very pleased with the results. Thank you Dan for also having a good sense of humor and I recommend customers to you. Thank you again.

Amelia was amazing. She knew all of the vehicles we questioned from Dodge to Scion, Toyota, and Honda. She was able to relay to us some unique features from each vehicle and when she didn't know something she was on her iphone, looking for more detail about the vehicle. I would recommend her to everyone I know. And I will make sure to tell everyone about this positive experience with Amelia. Thank you so very much.

I am very pleased with the service I received at West Hills. David Crawford was very thorough in explanations, even though it was a very busy day with lots of customers, he didn't make me feel rushed. Thank you West Hills Chrysler, Jeep and Dodge.

Just had an oil change in two vehicles...as always, excellent service from this team. I am proud to recommend this dealership to anyone and do!

Thanks again!

You guys did a great job, I'll be back! Thanks for cleaning the car, it was a great touch.

A special "thank you" to Thomas Kim, our salesman. He directed us to the beautiful 70th Anniversary Jeep that we purchased. We are more than pleased with the vehicle. It is everything that Thomas told us about and more. Our ride back home to Port Angeles was a pleasure because the leather seats (new design) was so comfortable as well as the unbelievable ride the 18" rims & Bridgestone tires provided. Also, we would like thank our finance person who was outstanding throughout the process. In addition, we would like to thank the detail person who did a beautiful job detailing the car and attaching our new crome extension on the exhaust. He is, by far, the best detail person as well as the most considerate. Again, thank you, Thomas Kim, for providing an outstanding and thorough sales experience. We look forward to our vehicle's service at your dealership. Thank you all!!!

I would like to thank our salesman, Dallas Howell, for doing an excellent job for us. This is the second vehicle I have purchased from Dallas and his customer service skills will bring me back in the future should I have a need for another vehicle.

Amelia has been, by far, the best salesperson we've dealt with when needing to purchase a vehicle...and we absolutely dread car-buying. Thank you for her and the rest of your staff!

I would like to thank our salesman, Dallas Howell, for doing an excellent job for us. This is the second vehicle I have purchased from Dallas and his customer service skills will bring me back in the future should I have a need for another vehicle.

I always feel confident my vehicle is in good hands. Paul Long is very helpful and knowledgeable.

David Crawford was very thorough and friendly...asset to your service department. Thanks, David.

Super people !! Thanks again !!

I brought my wife's new car in for service and was suppose to pick up new floor mats. The mats were the wrong ones due to a miscommunication in the sales department. But Lance Asencio said he would take care of it. He said he would have the floor mats delivered to our home to save us a trip back. The mats arrived in 2 days! Great service!

Thank you.

Cody Watts is a knowledgeable salesman. He showed us lots of options on the lot to choose from and compare. No high pressure.

It was great that they let us know about the recall and did the work at the same time! The representative was very helpful and worked with us.

I was able to have my warranty work done the same day! We appreciate that. I will come here for all of our warranty work. Thanks.

I am very pleased with the service that I received.

Thanks for all your Help!

Great Service.

Dan is very personable and patient. He provided excellent customer service and answered all my questions, including those not pertaining to the vehicle being serviced.

Thank you Dan.

This was a first time oil change for my Dodge Charger. I was pleased with the customer service and the work done.

Quite satisfied.

Paul was able to squeeze me into the work load and get it done even though my truck needed more than the lube job it was scheduled for. Now I can go on vacation on time.

This old lady was well pleased with the service at your facility. I used to check the oil and tires, etc. but am getting lazy in my old age and find it is nice to drive in and have someone else do the work. Thank you.

Dan is a great guy easy to work with friendly, hard working, goes out of his way to help. Thanks Dan for all your help on the Jeep Commander! I will bring my diesel Jeep Liberty to him for service and my Dodge diesel 3500 as well.

Service folks were prompt and attentive to details. Vehicle was returned on time. Your waiting area, along with the coffee available, is appreciated.

I have been a “delighted and very satisfied” JEEP repeat service customer of yours for the past ten years. I want to take this opportunity to tell both of you how great I think your service department is.

Mark Kluge, your Service Department Manager, runs a “very tight, well run ship”. His warm and sincere customer relations with the clients are to be acknowledged. Mark is very detailed in his explanations of the service work being done on one’s vehicle. Sitting back, watching from your waiting room….one can tell he has a great rapport with his mechanics and service writers. They respect him! What a great asset to your organization.

Paul Long, your Service Writer, is very much appreciated. He is up front with your vehicle’s needs and keeps you posted frequently while you are waiting (a customer service plus).

It is a pleasure to e greeted by a very cheerful Leilani Nazareno, your first impression of West Hills Chrysler Jeep Dodge on the telephone. She also went out of her way to explain part of my vehicle’s billing to me! So helpful!

Gentlemen, I sing your organization’s praises. You have a great Service Department.

Sincerely,

In a 2 month period, my wife and I have purchased 2 vehicles from West Hills Chrysler Jeep Dodge's sales person, Cody Watts. Because of Cody and Amelia we came back for our 2nd vehicle and would recommend him or Amelia to any of my friends for their next purchase!! Thank you for your help!

I received the best customer service at West Hills Chrysler Jeep Dodge. Katie Kutz helped me make my appointment. She was very nice. David Crawford, my service advisor, explained all of the ins and outs of the work being done. Mark Kluge was very helpful. Steve Dausener, the technician, is very competent.

Paul Long is the man! He told me it would take about an hour, and he had me out of there in about half the time. Many kudos to Paul! Thanks!!

Great experience! Thanks for washing my car and even the offer of a free beverage! Don't know why I wasted all those years going to Jiffy Lube? Thank you!

I recently had my Ram 3500 in for a turbo problem. I was very impressed with your service writer Dan Faulkner. He went the extra mile!. Thanks

Dan did a great job! He worked with the general manger on a great deal for my son who was returning from Afghanistan for 2 weeks. They had to do a lot in a short time frame and they got it done. Thanks again Dan

Dallas was totally dedicated to finding what we needed and we felt NO pressure at any time. Ron was great as well! He informed us of all the options and just let us decide what was best for us financially with no pressure to purchase things that were not in our budget. The overall experience was wonderful! THANK YOU!

Nice experience - David did a great job!

Tyson, Our Jeep Wrangler rocks! We had a blast with you and are so pleased with the purchasing process. Thank you all and thank you Tyson.

Very Respectfully,

Dallas found us the right car for our price range and we couldn't be happier! Thanks again Dallas!!

This was my first oil change for my new Jeep and I must say David Crawford was absolutely wonderful. He explained everything I needed to know and answered all questions I had. It was actually a great start to a very long day I had ahead of me and because of David, the day was an overall success! Thanks David! Keep up the wonderful work you do!!

Great Service! 5 Star all the way.

Dan could not have been more helpful and knowledgeable. Who knew that having my oil changed could be so much fun?! I thoroughly enjoyed going to the cafe and relaxing while I waited, the exceptional staff was friendly and the cost was very reasonable. I actually made note of it on my Facebook page. Needless to say, while we live in the area, West Hills will be the only place we take our Jeep!

Thanks again - all my best to you and yours.

I brought my new car in for the North West Protection Package. I was given a nice loaner car and picked up my CR-V the next day, as promised. It all went smoothly. My car looks and feels great. Everyone who helped me was polite and friendly - which seems to be the norm at West Hills - and something I'm glad to realize, because I intend to have all my service work done with you.

Sincerely,

Since I have moved to the Bremerton area 2 years ago, I have had West Hills taking care of my Charger and have always been happy with the people and service.

I been seeing Mr. Paul for so many years already and aside from being a very courteous person, he is very professional in dealing with us as a customer. We have 5 cars being serviced and I don't have any complaints. I know I could trust him and his team to take care of all our concerns and issues with our car. He deserves a special treat for the job well-done, a pay raise is not bad for the professionalism he has with us as a customer. KEEP UP THE GOOD WORK MR. PAUL!

The service at West Hills was very good as usual!

Dan is an awesome service advisor. My husband and I will bring the Liberty and Wrangler back for service when due. My husband is traveling in California this week and he kept telling me how pleased he is with the gas mileage he's receiving! This is great! Have a good day and thanks for everything.

It was very nice to receive free drink coupons so to wait for 2 hours with kids was not bad. Thank you!

Thank you for the courteous manner you and your staff treat customers. The ability to have a shuttle take me back and forth was a real relief.

I am extremely happy with the service I receive.

David was very communicative concerning my oil change. Thanks so much for the car wash!

Just had an oil change but appreciate the promptness and the fact that you checked all the fluids, etc. and washed the vehicle. Thanks!

We especially like the lattes and hot chocolate offered, and the wi-fi. We are always satisfied with your service!!

Not only did Chico personally help me with getting set up with a new rear fascia for my new Challenger, he also gave me a lot of helpful advice on a new dual exhaust system. What's more, he also educated me on how the key and alarm system works. I didn't even know the car had an alarm system. What a guy!

Paul Long was very nice, explained all of the repairs to us, and was very pleasant.

Thank you Paul!

The entire experience was excellent! Dan was very courteous and knowledgeable. I look forward to bringing my truck back into Dan and your service technicians. I was impressed with how your service department is managed. Great job! Thank you!!

Mel Blanton and Cody were wonderful to work with! We would highly recommend them to anyone.

Cody Watts is excellent!

Just a note to thank you so the exceptional service I received when I came in for my first oil change on my Ram 3500. I appreciated the car wash and vacuum.

Thank you David Crawford.

Everyone in this service and parts department are so wonderful and professional. I am always happy with my service and the way in which I am treated. I cant imagine going anywhere else for service related to my Dodge Caliber. I love you guys!

Sincerely,

The service and personnel were great, and much appreciated. Thank you.

Excellent service - thanks.

Frank Jeffers is a great salesman. We felt like he was honest and very helpful. This is our first car purchase from a dealership in a long time. We felt it went great! I love our new car and I feel we got a great deal.

Thank you!! Amelia and all your staff did a great job making this a painless experience. I got a good car for a fair price with no haggling or pressure tactics. THANK YOU!!!!!

Dan Faulkner did an outstanding job explaining to me the repairs necessary, and gave me the military discount! The repairs were completed on time and the shuttle service was a great perk.

Thank you.

No repair work required at this appointment. I got my car back quicker than first estimated. NICE. You are always so pleasant to deal with and your waiting room is great.

Thanks.

Thank you for giving my vehicle the necessary and preventative maintenance. See you in a few months for the rest.

I bought my 2006 PT Cruiser from Dallas Howell, a salesman there, and have had it serviced at West Hills Chrysler Jeep Dodge ever since. The service has been great and I appreciate everything that my service advisor, Chico Jimenes, has done to keep my vehicle in top condition. I will continue to have service done here.

Very friendly! Thank you so much! I love my truck!

Cody Watts was great and honest we felt like he always was looking out for our best interest. Glad and happy to have worked with him.

I've always enjoyed having my vehicle serviced with you. Paul Long always goes the extra mile toward helping me with any issue or problem I might have with my vehicle. He should get a raise!!

Thank you.

I bought a 2011 Jeep Liberty and Cody Watts has helped me pick out the perfect vehicle. Great customer service! He was patient when I had a lot of questions. He knows his stuff! If you want a good deal with trust-worthy people to help you find a great vehicle, this is your place.

Cody Watts, thank you for all the help. God bless!

We were very pleased with the assistance that Thomas Kim gave our purchasing experience. It was especially nice that you had a good inventory of cars, that we were interested in and that we didn't have to leave the area to find a car we liked. We have enjoyed the car to date and will see you later for service.

To those looking for someone to trust...

My husband and I worked with Melvin Blanton of West Hills Chrysler Jeep Dodge (part of the Haselwood Auto Group). I would recommend him to any member of my family. Which is saying a lot, and here's why I would...

I got a cold call from Mel, because I've been a regular customer of the West Hills service department for years. Mel wanted me to know he would be my personal contact for anything I needed with the dealership. He would facilitate any service needs I had to make sure things were being personally looked after. He then asked me if I was still happy with my current vehicle and if I had any needs in that area. In fact I had been long considering buying a 4x4 truck and replacing my car, since I had just purchased a house. I found that having a car just wasn't useful for me at this point. Mel let me know about various sale opportunities at the dealership and I went ahead and made arrangements to come down with my husband to take a look at what they had available.

As soon as we got there we were asked to have a seat and a conversation with Mel, to help him identify what was most important to us in a truck. How we'd use it and what kinds of features we were interested in. All the while, taking notes and making astute observations. We talked numbers about what we were willing to pay, and what they would be willing to give us for the car we had. It was probably a good 30 mins of getting to know us before we even stepped out the door to look at anything. But what a radical difference that time made... we only looked at things which we had specified as being crucial to our truck choice. Recent model 4x4, min 6ft bed, extended cab, air con, cruise, automatic transmission. It didn't take long to decide on what we wanted... and we went home that night with a 2008 Chevy Silverado LT 4x4 extended cab with more bells and whistles than I asked for, in a price point I was very happy with.

(Here's where the story could have gone very wrong.... but it didn't. It's important to know that there is a mission type statement that hangs on the wall next to a portrait of Mr. Haselwood... it's called "Guiding Principals". It is a call to each employee to listen intently, stand by their word, keep in mind the bottom line of the company, but do what's right - even when no one is looking. The first part of this story is the workings of the "Guiding Principals" even everything is easy... the second part of this story are those same principals being applied where the rubber meets the road.)

So we drive the truck home, and I'm gushing about how happy I am - and how much I love the truck. It's about 10:30pm by the time we get home... and when we pull into the drive, the hubby asks.... "So how do we put it into 4wd??" This leads to about 20 mins of flipping through manuals and surfing the web on our android phones for photos of what the dash should look like, only to realize that in fact - we did not have a 4x4.

So back to the dealership we go in the morning, as we needed to drop off a check anyway, and we let Mel know we didn't have a 4x4. All of the paperwork said it was a 4x4, but clearly it was not. This led to something of an odyssey in trying to find a truck that might suit our needs, and still make the price point we had agreed on. Not to mention there were certain features in the new truck we found deeply appealing, so those had been added to the mix of wants. We covered every lot on the Hill, but unfortunately we were not able to find a similar truck to the one we had purchased.

I told Mel there was a truck at another dealership in Tacoma I wanted to have a look at as it was very similar to the truck we had purchased. Mel asked us to give him a chance to see what he could do for us and we decided to wait and give him that time. Mel came back and told us they would go to Tacoma and purchase the truck with no strings attached, let us take it for a test drive to see if it was what we wanted. Mel and another employee went and picked up the truck and ultimately we decided we wanted the truck.

West Hills made good on the deal we had struck the night before by giving us the truck for virtually the same price (only a $500 increase - which was negated by a lower interest rate they were able to secure us with the lender).

You can put a price on a vehicle... you can't put a price on loyalty and trust. I would trust Mel - and West Hills to do the right thing even when it's not the easy thing... the Guiding Principals held true.

If you want to be looked after and treated right, call Mel, and buy from West Hills Chrysler Jeep Dodge.

David always does an extremely great job when our car is brought in for it's maintenance. He is knowledgeable, professional and friendly. He's a pleasure to do business with and a great help with deciding what corrective actions are necessary.

Treated very well and very satisfied with the service.

I spent 5 months looking for a specific car, searching dealerships from Tacoma to Mount Vernon. Thomas Kim from West Hills was the only one who took the time to keep looking for what I wanted. I am very happy with my purchase

I'd like to thank you and your staff for resolving our recent issues with our van. The wife is happy and says the van is running very quietly with no more P/S noise. Don't know when the van will be back up here again but we will bring it in for servicing at your service department when it is here.

Sincerely,

Thank You for the awesome experience in purchasing a second vehicle from your awesome dealership!!! We will definitely tell our friends and family to see Dallas and Frank for their next car purchase!!! You guys are the best!!!

P.S. I love my new toy :)

Dan Faulkner in service solved a concern I have had since buying my 2007 Jeep Grand Cherokee. Tyson was my point of contact in sales and when it was brought to his attention he took the appropriate action alongside Dan. The minute Dan looked at it, he noticed the molding was missing. Wow, what a revelation! He knew right away what the problem was and he ordered it at no cost to me, and I'll install the missing molding.

Thanks guys, I'm happy that Dan and Tyson identified and found a solution. Dan also signed me up for the Service Rewards Program that no one else bothered to mention to me.

Thank you Dan and Tyson.

Please give Freddy Goret the recognition that he deserves, he is an excellent sales person and an asset to West Hills Chrysler-Jeep-Dodge. Thanks Freddy for a seamless experience in purchasing my 2011 Jeep Liberty Renegade in Nov. 2010! He deserves a bonus!!!

Please give Freddy Goret the recognition that he deserves, he is an excellent sales person and an asset to West Hills Chrysler-Jeep-Dodge. Thanks Freddy for a seamless experience in purchasing my 2011 Jeep Liberty Renegade in Nov. 2010! He deserves a bonus!!!

Great job by Daniel Faulkner. Good to work with.

Mark

I want to thank you and Paul for the assistance you tried to give me in resolving the situation with Yakima Dodge. It didn't work out the way I had hoped even after offering to pay the difference. This whole situation could have been avoided had Yakima Dodge done the job right the first time. As service manager, I hope there is some way you can report this to corporate so others may not experience what I did in dealing with Yakima Dodge and there short cuts. Let me know if there is a way you can do this. I'll see you when it's time for service.

Given my unforeseen situation, service and sales were very helpful in my decision to go ahead and trade in my truck and go new.

Chico provided excellent customer service. I also liked the free coffee coupons and car wash. I will continue to bring my vehicles in and recommend the service department to others.

Your service is awesome. Thomas Kim sold us our 2010 Challenger and Dan Faulkner serviced it yesterday. I have never had such a great experience with a service dept. They were fast, people friendly and helpful. Thanks Dan. I will always take all my business here and spread the news.

Very happy with my truck and the service you guys gave me thank you!!!!!!!!!!!!!!

I like the no pressure sales from Dallas. It's a great way to do business without typical sales talk.

Mel Blanton was an awesome salesman and answered all of our questions.

So far I can say that Dan was a real pleasure to work with, he seemed honest and that is one of the most important qualities I look for.

Had my oil changed. When we picked up my car, it had been washed and the inside was vacuumed out. It was a nice surprise!

I have had two previous experiences at the West Hills Auto Plex and neither were very memorable. This purchase through Freddy Goret was the epitome of what a car buying experience should be. No B.S., just a good experience. He made sure that the job was done right all the way to the end. He even programmed our radio stations in and made sure our items were moved to our new car while we were signing papers. I would definitely buy another car from him again.

Regards,

My jeep advisor was very professional. All of the questions I asked him about my vehicles were answered with great technical advice. I forgot to thank him for the job well done. My visit to the service department was not boring because of the free complimentary coffee, popcorn and even a free wi-fi...

The service was fast and done with care. They were courteous and helpful. They even brought my car back washed, vaccuumed, and checked my windshield wipers! They fixed my flat and completed my oil change in an hour. See you again in 3,000 miles. Thank You Mr. Crawford for all your help.

Everyone at West Hills CJD was courteous, friendly & patient with us. The sales experience was quick, efficient & thorough. We love our new Dodge Challenger!

Dallas was FANTASTIC! He found us a vehicle, within our budget, and did not try to "over sell" us on anything. We will DEFINITELY be back!

Mel and Amelia went above and beyond to get the Truck and Price that I wanted. And even though the deal is done, they still continue to go out of their way to make sure that my husband and I are completely happy with our purchase. I really appreciate all of the hard work they put into my deal. I was by no means an easy sell. There was a lot of back and forth counter offers, this went on for days, with in person, text, and email correspondence. They were always prompt in getting back to me, with answers to all of my questions. I never had the feeling or impression that they were tired of dealing with me, or that they felt I was asking for too much. They were always polite, courteous and friendly. I also didn't feeling that they were your typical car sales people, fake and dishonest. They seemed personable and sincere with me, and I have always been an extremely good judge of character. Even if they thought I was getting a terrific deal, they were still willing to go back with my requests on numerous occasions to get me more for my money. And even though the deal is done, they continued to fix any issues that I had to make me happy..(i.e. Truck was supposed to have remote start, didn't...Called and complained, they are installing it for me) In short, I would highly recommend both of them to anyone looking for a new or used vehicle. In fact we'll be purchasing another vehicle in the next few months, and I bet you can guess who I'm going to. Also, I did a lot of shopping around, and No Dealer could touch the price that I got my Truck for. They were 3,500.00 more for the same exact Truck. So do yourself a favor, by all means shop around, but definitely give West Hills a chance, I bet they'll beat the competition.

Sincerely,

Great customer service from Dan Faulkner!!!

Dan did a great job assisting us on the initial repair. He answered all our questions in a friendly, professional manner. Enough that I was comfortable scheduling all the recommended services that Dan spoke to us about when we picked up our Jeep. They say that you should avoid the dealerships and find a local garage for the best service and price. I think we will stick with your dealership based on our experience with Dan.

Sincerely,

Customer service was very friendly and willing to go over the pricing ahead of time. The service was fast.

Thank you Thomas Kim for HELPING me buy the car I want, not trying to SELL me the car you want to sell. It was a pleasure working with you.

Thank you for your interest in my quest.

I want to let you know how very helpful Thomas Kim has been. He is very professional and patient, answering all my questions and spending the necessary time to be certain I felt comfortable with my recent decision to purchase a Jeep Grand Cherokee Overland. He is extremely knowledgeable and accommodating and is a true asset to your organization.

Please give me sincerest thanks to Thomas and have a wonderful Holiday Season

Ladies and Gentlemen,

I had a condition with the transmission of my Dodge truck which was not resolved when I took it to Tacoma Dodge. In fact they told me there was nothing wrong. When I contacted Chrysler Customer Assistance, I was referred to West Hills Chrysler Jeep Dodge in Bremerton.

I took in my truck along with a letter outlining my problem and met their Assistant Service Manager, Dan Faulkner who introduced their transmission man. He understood my problem right away and knew how to fix it. Parts were ordered and the repair made. When they were done, my Dodge was shifting, and indicating the shift properly.

I was very satisfied.

A group of Dodge truck owners here in Gig Harbor meet for coffee and I will be sure to tell them Chrysler and the West Hills people really treated me well.

Most sincerely,

I hit 323,000 miles on my Dodge Cummins 2500. I have had this truck in Wyoming for most of its life and have hit 5 deer, 1 moose and a cow. I am still getting over 20 mpg. At approximately 200,000 miles I went all synthetic oil. What a truck!!!!!!

The service on my car Nov 2nd was great. The service rep, Dan Faulkner, was very courteous and efficient. My car was completed quickly and also washed and vacuumed! Thank you West Hills for doing such a great job!

Thank you Shay for a great car buying experience.

My husband and I just purchased a used Chrysler from you guys a week ago and I just wanted to compliment the man that helped us find what we were looking for. I believe his name was Freddy. Not only did he remain totally professional but he went so far as to drive our new car to a rental company where we had to return the car we were using. Without him doing that we wouldn't have been able to purchase a car that day. Me and my husband can't tell you how thankful we were for that. After my experience at your dealership, I would totally recommend you guys to others needing a car.

David,

I have enclosed a small token of my appreciation for looking out for my best interest when you notified me that Kitsap Towing may have damaged my Dodge Ram Truck after delivering it to your dealership.

They have subsequently taken care of the damage and all is well now.

I can't thank you enough.

Thank you Shay for a great car buying experience.

Considering that all I was planning was just to look around, I really wasn't expecting any assistance. And then when you offered to take me back to the Gig Harbor Costco to look at the Dodge Challenger, but allowed me to drive it off site, I was sold. I got the car that started my hunt, and from the most unusual place. Who would have thought that the car I wanted was one of West Hills CJD's cars! You went beyond what might be expected of a car sales representative, but then you bought my wife and I dinner because the paperwork took extra time. Now that's going above and beyond. You were courteous, kind, efficient and hard working - especially with all the sprints you took across the parking lot to save me from walking the distance! My wife and I couldn't recommend you more to anyone looking to buy a Dodge, Jeep or Chrysler.

Oh, and thanks again for the hat and mug... small reminders of a memorable buying experience which wielded a Dodge Challenger experience.

Dear Thomas and Ron,

It was a real pleasure working with you both. You were both so friendly and didn't put any pressure on us, and we so appreciated that!

Ron - Thanks for being patient with us as we had trouble on deciding about the protection packages. That helped a lot.

Thomas - Thank you for going above and beyond your job by helping Rick to find my ring, I'm so happy to have it again, and very much appreciate you working so hard alongside Rick to find and retrieve it for me! That, along with the beautiful new car, really made my day!

Thanks to the managers too for your friendliness and having such a great team!! Thank you to those who stood with us while we checked over our new car. It took a while and again, we appreciated your patience & willingness to take care of minor issues. We came away from this with a good feeling and a fantastic car. Thanks to all of you!

Thomas - also thank you for taking time to input our phone numbers and names into the new cars computer system. Helped us a lot!

Sincerely,

I recently purchased a RAM 2500. Freddy Goret was the salesman. This young man is polite, no pressure, and had a lot of knowledge regarding the truck. Brian Scott, in the finance department was also very professional. Both men were outstanding representatives of West Hills during the purchase of the truck.

After recently having my Chrysler in for some service, I just wanted to say that Cindi in the service department was wonderful. She re-established what customer service is all about. I have left reviews online at Edmunds and Merchant Circle about my positive experience at West Hills Chrysler, and wanted to send a note directly as well. Cindi is an excellent representative of what customer service is all about. You are very fortunate to have her on your staff, she is beyond awesome.

Thank you,

I own a Jeep Cherokee Loredo. I had to order a part from Nick Johnson in parts. He has gone out of his way to help me. The man deserves a raise! You have a customer for life now. Thank You!

Excellent service. Annie Meyer was able to get me in for an oil change and install a trailer hitch on our Jeep Sport on a Saturday morning.

Thank You,

Thank you so much for employing such great people in service! David especially he really went the extra mile to be helpful in regards to my claim. Annie and Paul are also very helpful and kind. Thank you for all you do.

My name is R. Leonard I bought a used Chrysler 300. Sales people Tyson and Amelia did a good job helping me make the purchase. I would highly recommend the staff at West Hills Chrysler Jeep Dodge.

In February because of damage to my engine heads I went with an engine replacement. This is a traumatic enough experience but as it turned out there were a couple of minor problems that required some tweaking. One problem continued to exist and that required contact with the provider of the engine as well as coordinating with the Service Department at WHCJD. To say it was a frustrating and helpless feeling is an understatement. I was losing confidence and feeling upset.

Through it all your Service Staff, Annie Meyer, and most especially Paul Long worked with me and helped me get through this. Friday 6/4 I walked out of the Service Dept after a day of working again with Paul Long and I was finally comfortable and happy with time, work and customer service.

Thank You West Hills and Paul Long. I will return for my service work.

I would just like to say how much I appreciated Annie Meyers' attitude and follow thru on my visit to have an oil change and repair concerns addressed. She is an asset to your organization. Keep up the good work. I would not hesitate to recommed your service in the future.

Thank You,

Dear Mr. Seney,

I wanted to write a note to commend Mr. David Crawford for his personable nature and his friendly and very helpful service that he provided to me when I brought in my 99 Jeep Grand. He worked with me to ensure that all my concerns were addressed and he even went the extra mile and got on the phone with my husband. My husband is not a fan of my Jeep, he never has liked the model, however I have owned four of them and I love them. David ensured him that all of his concerns would be looked into and that the car would have a clean bill of health when I got it back. The car is running like new and I have the peace of mind that I wanted from the 100K service.

I so appreciated David for his work and his kindness. As a former Senior Manager of a Bank, I know how important it is to have just such an experience with a service industry. I wanted to make you aware of my experience and David's effort and representation.

Sincerely,

I just wanted to send you a short note to commend your service associate, David Crawford. He was extremely helpful in getting my Dodge Dakota fixed. I could not have asked for better service, and will make it a point to ask for him whenever I do business with your repair shop. He is very knowledgable, and very easy to talk to. He took the time to explain things about the work that I didnt understand and definately helped me feel confident in the work being done to my vehicle.

Again, I could not have asked for better help.....

Sincerely,

We wanted to say that our experience with your company thru Amelia was very good and we didn't have to spend the day when it came to filling out the paperwork, a first for us. She has been very responsive to a couple of little problems and is always very pleasant. Everyone at the dealership has been very friendly.

Art,

Thanks for the email. I meant to get back to you to thank you and Dodge for the quick and mindful attention paid to me and my truck that needed repair. I was originally concerned that it would be a hassle and that dealing with the warranty would be a problem, but that could not have been further from the truth. You and Dodge were so easy to deal with and I barely had to lift a finger to deal with the situation. I didn't ask, but now I am certain that if I would have needed assistance with dropping the truck off or picking it up, that you would have helped with that too.

Your attention to my matter certainly changed my view of dealerships and you will definitely see me and my truck for future care.

Thanks Again,

Dear Sir,

I have purchased 2 vehicles from West Hills and have both my Toyota and my now traded Dodge Ram serviced by West Hills. I like the care I am given by your service people. I especially like the attitude of Shawn Kelly when I deal with him. I am a no nonsense retired business man. I like things straight up and no games. Shawn takes my needs to management and gets me the deal that makes it a win win for the two of us.

I will continue to work with you because of the trust I place in your valued staff.

Thank you for your time and consideration.

Service is a word that has meaning.

Mark, I wanted to let you know how much I appreciate the great customer service I always get from Paul.He always handles my service needs without any hassle and is always polite and helpful. It is guys like him the keep me returning for my service needs.

Buying a Car, Without Pressure! My boyfriend and I went car shopping a couple of weeks ago, and what a fiasco we were about to encounter!! We went to a half a dozen car lots, and were so high pressured to buy something I wasn't even interested in buying, UNTIL...we stopped at Chrysler, Jeep Dodge.

A young lady named Amelia Reisman came out and asked what I was interested in buying. I told her I really liked Honda's, but would like to look at & try a Hybrid. I also told her I liked blue or silver, wanted leather, and she said, "I have a couple of cars you might be interested in buying." With that, she brought out a Toyota Prius, and a Honda Civic, both with everything I wanted. After driving both of them, she also showed us other cars that I was interested in buying. NEVER did she High Pressure me to buy anything!! I ended up, buying the Toyota Prius. A young man named Dallas asked me if I knew how to get the best mileage out of it, as well as how things worked, (it also has navigation), so we went for a ride so he could show me.

If any of you are looking to buy a car, I'd suggest going to Chrysler, Jeep, Dodge in Bremerton first, and save yourself the anguish of dealing with the vultures we found at some of the other dealerships in Bremerton.

AAAAAAAAAA+++++++ for Chrysler, Jeep Dodge!!!

Wanted to let you know we were very pleased as usual with our visit to your shop yesterday. We were fortunate to be able to have a quick electrical check done as a (walk in - ok, drive in). Thanks for the continuing fine service we have experienced.

Dear Ms. Meyer

Just wanted to say thank you and I appiciate your email. You guys did a really great job and you were an excellent employee. It shows that you have really good customer service skills and thats what counts alot of the time. So I will definitly be back when my car needs to be serviced again. I hope that you have a good day and don't drive too fast in that Lamborghini. :) Thanks again.

Sincerely,

I recently bought the Dodge Ram 1500, and I am very happy with the truck. In addition to being a great truck it has all the nice features that I would expect in a luxury car. Built in DVD player, remote starting (great on cold days), integrated blue tooth technology to talk hands free through the speakers. Sunroof and a button to open the sliding back window from the driver seat. Other features include movable foot peddles, (good for shorter people). And how about this one, reprogramming the settings of the truck from the steering wheel. For example, I do not like the horn to honk when I lock the doors remotely. I can change that setting while following a simple menu system the will let me change that and all kinds of other settings.

There is a 30 gig hard drive for music, pictures, movies, and what ever else you want to put there. You can download music and files onto the hard drive through a USB port (really cool). For you iPod fans there is an adapter so you can play your music as well.

The sales people are friendly, helpful, not pushy, and courteous. I know Deb, Dallas, and Brian from finance quite well and consider them to be my friends.

The service department recently merged with another dodge dealership, and for about a week there were trying to adjust to all the new customers, but they have seemed to have gotten everything together, and it seems to be flowing really smooth now. I think the service that I have received from my older vehicles has been very good, and I am COMPLETELY confident to bring all my maintenance to them.

I want to let you know that I had my car serviced yesterday, and I greatly appreciated the time and service made by Mr. Paul Long. In gratitude I am sending this note to let you know that your employee did a very remarkable service, had a good attitude, and was very knowledgeable. He handled it well and I am very happy to get out from the shop with a remarkable result. Every time I drove it, I felt secured and smooth. Thank you again and I will be back tomorrow for another service of our van.

Just a note to say "Thank You" Frank for the courteous, competent sales service you showed to us when we bought our .08 Cummins Diesel Dodge Truck.

Mr. Woods's belief in sales people has been of a negative nature, however, you my friend dispelled all those fears with your amiable manner. You gave us confidence in the fact we could trust you and our needs and desires were your goals.

The purchase of this truck has lifted the spirit of Mr. Woods.

Thank You So Much. It was overall a pleasant experience.

I need to comment about how professionally and very helpful that Art Hunt is. I've had my Jeep serviced several times and he always gets me in and on my way very quickly. You will get my business every time with people like him there.

Thank you.

Dear Mike,

I am taking this opportunity to inform you of the outstanding customer service that I have had the pleasure of receiving from your service department, especially Paul Long - Service Advisor and from Mark Kluge the Service Manager. I am very particular when it comes to the servicing of my vehicles and both Paul and Mark have been extremely professional on every visit. I have had an ongoing problem with our '07 Dodge Caravan, which hopefully they were able to solve with this recent servicing.

Sincerely,

Dear West Hills Chrysler Jeep Dodge, Over the weekend our daughter purchased a new car from Kris Howell’s son Dallas. This is the 2nd car this year we have dealt with Dallas. Purchasing a new car is not always fun – Dallas is excellent to work with, doesn’t try to sell you something you can’t afford or do not want, absolutely no pressure and gets the best deal he can. He works for the West Hills Auto Group and can sell anything on the hill! So if you are looking for a new car, ask for Dallas Howell! We can’t say enough good things about him! Have a great week!

Hi there, I have been to your dealership twice since Bremerton Dodge closed, and I have to say that I got the best service from Kathleen Christoffer. Not only has she been very professional and honest, and helpful to me at the past dealership, she has proven it again the two times I have come to your dealership. Thank you so much for hiring such a friendly fact to greet us customers, it really makes a huge difference!

Thank you Mark. We will tell everyone we know that West Hills is the only place to buy a new or used car. Again, thank you and we also want to thank Freddy our salesperson and also Art Hunt for their professionalism.

In my fifty plus years I've bought several new vehicles from many different dealers. Too be perfectly honest this purchase was by far the best experience of any past dealings. Dallas Howell was honest and personable and all departments were a great help. Your facilities are beautiful and comfortable. Thank you for the best experience buying a car. You've made a lifetime client and I will send everyone I can to your dealership.

Best Wishes,