Joe Henry was so patient and informative during my shopping experience. I never felt pressured to buy or that I was being fed lines about the jeeps I was looking at. From looking to buying I felt confident and comfortable with Joes help he spent all day test driving and explaining the differences in models until I fell in love with the right one. Then Ron was awesome at explaining everything and making sure me and my family understood and felt confident with the purchase paperwork. All around Joe, Ron, and Bret all made my new Jeep purchase Amazing and I feel I got the best deal and service!!! Thanks guys!!!
We had a long but enjoyable day buying our minivan. McKenzie greated us in the lot, and was very knowledgeable. I was very pleased with how all of the dealerships collaborate. It really helped us make an informed purchase. We had both models side by side and could test drive one mere minutes after the other.
10/10 would recommend! We drove a little out of our way to come to this dealership, hoping to have better customer service than dealerships in our town, and we were not disappointed! Henry Joseph was very helpful and knowledgeable about the vehicle we purchased. The team who helped us get all the paperwork squared away was also amazing, they went above and beyond! Thank you west hills Jeep staff!
I have a 2013 Ram 2500 with a 6.7l diesel with 57,234 miles on it, it started making a loud knocking noise so I had it towed to the dealership. I turned my truck over to Lars, Mike (Service Manager) and the entire service team. They finally found out that one to the grid heater bolts made its way through the head and into #6 cylinder causing damage to the cylinder walls and head. They informed me that I would need a new long block. I contacted Chrysler Care line and opene...d a case up. Went all the way to area manager and after a few phone calls and a lot of patience on my end. The team got the ok to get me a new long block and take care of any and all bills related to the problem. I picked up my Ram last night from service and it sounds and runs great. I wanted to say thank you to all that had a hand on restoring my faith in your dealership. I will be back in about 5000 miles to get the lube, oil and filter service completed. On a side note I just wanted to say that Lars did an outstanding job on keeping me informed on the progress and to keep up the great customer service that he provides every time that he comes to work.
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My experience was incredible, the staff at West Hills Auto plex are always very helpful. Their display of professionalism and integrity is unmatched. Also the management staff are all committed to providing an amazing buying experience.